CUSTOMER SERVICE & SALES ADMIN EXECUTIVE

THE GOOD LIFE CLUB PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join Singapore's acclaimed fine jewellery brand, Carrie K., as a Customer Service & Sales Admin Executive. This role is about connecting with clients, supporting sales teams, and ensuring exceptional service. With a positive and detail-oriented approach, you will help create memorable experiences for our clientele while being part of a dynamic, growing company.

Qualifications

• Minimum 2 years in customer service or sales support/admin role.
• Quick to learn new software applications.
• Positive attitude and team player mentality.

Responsibilities

• Create uplifting first impression by managing client communications.
• Ensure accurate inventory management.
• Coordinate quotes and prepare sales packs.

Skills

Communication

Listening

Attention to Detail

Organizational Skills

Customer Service Orientation

Tools

Excel

PowerPoint

Job description

Join an Award-Winning Fine Jewellery Brand

Carrie K. is seeking a talented Customer Service & Sales Admin Executive to join our dynamic team. As Singapore's acclaimed fine jewellery brand creating meaningful, modern heirlooms, we're looking for someone who loves jewellery and wants to make a direct impact on our business.

About Us

Carrie K. crafts precious, versatile jewellery that tells meaningful stories. Our team of ten passionate, entrepreneurial spirits challenges convention while delighting our discerning clientele. We invest in developing talent who seek personal growth and want to make a real difference.

The Role

You'll be the vital link between our clients and jewellery consultants, ensuring exceptional service at every touchpoint. This position combines customer service excellence with administrative precision to support our sales team and delight our clients.

Key Responsibilities

• Create an uplifting first impression by greeting clients and managing communications via phone, email, and social media
• Connect clients with suitable jewellery consultants and schedule appointments
• Track sales leads and maintain accurate customer data
• Coordinate quotes and prepare sales packs
• Manage production order timelines and fulfilment
• Ensure accurate inventory management
• Ensure accurate customer data entry
• Maintain an inviting, spotless sales floor with properly displayed products
• Assist with store operational procedures and sales events

Qualifications

• Minimum 2 years in customer service or sales support/admin role
• Excellent verbal and written communication skills
• Strong listening abilities and genuine service orientation
• Professional integrity and confidentiality
• Proficiency in Excel and PowerPoint
• Quick to learn new software applications
• Exceptional attention to detail and data accuracy
• Excellent organizational skills with ability to multitask and meet deadlines
• Positive, supportive attitude and team player mentality

No prior jewellery knowledge required, but a passion to learn about gems and jewellery is essential.

Ready to spread your wings with Carrie K.? Join a team where you're empowered to grow and make a meaningful impact in a creative, dynamic environment.