Customer Service / Retails Executive

Tribecar Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Une entreprise de location de véhicules à Singapour cherche à pourvoir un poste lié à la gestion des locations. Vous serez responsable d'assurer la satisfaction des clients tout en traitant les flux de location avec précision. Ce poste est idéal pour les candidats désirant entrer dans le secteur de la location de voitures, bénéficiant d'une formation sur le tas et offrant une ambiance dynamique.

Qualifications

• Diplôme N ou diplôme dans n'importe quel domaine requis.
• Connaissance des logiciels MS Office requise.
• Présenter des compétences en communication et en service client.

Responsibilities

• Gérer les locations de véhicules pour les clients, tant au détail qu'au niveau corporatif.
• Assurer le traitement précis des flux de location via Fleetnetics.
• Recevoir et traiter les paiements pour les comptes d'entreprise.

Skills

Communication

Problem Solving

Customer Service

Meticulousness

Education

"N" Level or Diploma in any field

Tools

MS Office

Job description

Job Description -

• Secure retail and corporate rentals.

• Activating of replacement car for AIG insured and following up on due date for returning.

• Provide timely, consistent and accurate information to external customers.

• Ensure accurate processing of rental workflow through Fleetnetics.

• Furnish accurate driver particulars to respective authority for summons.

• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.

• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.

• Handle cash and credit transactions accurately and securely.

• Work with operations to maximize fleet utilization.

• Establish and maintain professional and effective communication with external customers.

• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.

• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department, or escalate promptly to the manager as appropriate.

Requirements -

• Applicants with no prior experience are welcome!

• Candidate must possess at least an "N" Level or Diploma in any field.

• Good knowledge of MS Office

• Good communication and problem solving skills.

• Meticulous, presentable, patience,and customer service oriented.

• Good command of English and Mandarin (to liaise with Mandarin speaking associates)

• Preferably with valid class 3/3A driving licence.

• 5.5 Days work week

• Able to start work within short notice.

• Priority will be given to Singaporeans