Customer Service Retail Associates

Private Advertiser; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading retail company is looking for Customer Service Retail Associates to enhance customer experiences within various locations in central Singapore. Candidates are expected to handle customer inquiries, manage sales transactions, and support store maintenance. This role requires strong communication skills and a customer-friendly attitude.

Qualifications

• At least one year's relevant working experience.
• Ability to deal with customers with patience and empathy.
• Bilingual.

Responsibilities

• Handle walk-in customers and incoming calls.
• Assist customers with inquiries in person, over the phone, or online.
• Perform sales transactions and maintain store organization.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Basic computer literacy

Education

Diploma or GCE ‘O’ / ‘N’ Level

Job description

Customer Service Retail Associates

Key Responsibilities

• Handle walk-in customers and in-coming calls.

• Assist customers with inquiries, in person, over the phone, or on online platforms.

• Assist customers in making appointments, online or via telephone calls.

• Perform sales transactions.

• Collaborate with the sales team to improve customer satisfaction, resolve issues and create a positive shopping experience.

• Participate in roadshows and store events.

• Maintain cleanliness and organization in the store.

• Support the store with administrative tasks.

Skills & Qualifications

• Diploma or GCE ‘O’ / ‘N’ Level holders; prior retail or customer service experience is a plus.

• At least one year's relevant working experience.

• Strong communication and interpersonal skills.

• Ability to deal with customers with patience and empathy.

• Basic computer literacy - Outlook, Word, Excel, experience in CRM is a plus.

• Independent, responsible, and customer-friendly

• Ability to multitask.

• Only Singaporeans or Singapore Residents need apply.

• Bilingual.

Work Conditions

• Must be willing to work on weekends.

• Various locations at central Singapore.

We regret that only short-listed candidates will be contacted.