Customer Service Representative - Up to 4.2K / Jurong East #HHL

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics-focused company in Singapore is seeking a Customer Service Executive to manage end-to-end order processing and coordinate logistics operations. The ideal candidate will have a diploma in Supply Chain/Logistics Management and at least 3 years of relevant experience, including proficiency in SAP SD & MM modules. This role involves liaising with various departments and ensuring customer satisfaction through efficient order fulfillment.

Qualifications

• Minimum 3 years of experience in logistics or customer service operations.
• Experience in handling Letter of Credit (LC) is a strong plus.

Responsibilities

• Manage end-to-end order processing via SAP (SD & MM modules).
• Coordinate with Sales, Planning, Finance, Logistics, and Product Management to ensure timely order fulfillment.
• Liaise with freight forwarders and warehouses for shipment arrangements.

Skills

SAP SD & MM modules

Logistics Management

Customer Service

Education

Min. GCE ‘O’ Level or Diploma in Supply Chain / Logistics Management

Job description

Customer Service Executive
Jurong East
Monday – Friday, 8:30 AM to 5:30 PM
Up to $4,200/mont

Key Responsibilities

• Manage end-to-end order processing via SAP (SD & MM modules)
• Coordinate closely with Sales, Planning, Finance, Logistics, and Product Management to ensure timely order fulfillment
• Liaise with freight forwarders and warehouses for shipment arrangements
• Track purchase/sales orders and update stakeholders proactively
• Manage full shipping documentation and arrange shipments, including those under Letter of Credit (LC)
• Optimize operations by monitoring shipment frequency, stock allocation (FIFO/full pallets), and reservations
• Maintain accurate customer and pricing master data in SAP
• Respond to customer inquiries and complaints in a professional and timely manner
• Support stock counts, documentation filing, and audit processes
• Perform ad-hoc duties as assigned

Requirements

• Min. GCE ‘O’ Level or Diploma in Supply Chain / Logistics Management
• Min 3 years of experience in logistics or customer service operations
• Proficient in SAP SD & MM modules
• Experience in handling Letter of Credit (LC) is a strong plus

Interested candidates, do submit your resume to [e-mail] or telegram @alexgohhl

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)