Customer Service Representative (Logistics Industries)

Bertschi Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a skilled logistics professional to manage order processing, stock inventory, and customer communications. The ideal candidate will possess relevant educational qualifications and experience in the 3PL sector, with strong problem-solving and interpersonal skills. This position offers opportunities for growth and learning in a dynamic environment.

Qualifications

• At least 2 years of working experience in 3PL Logistics Service Sector.
• Experience in Chemical Industry preferred.
• Familiarity with business software like WMS/JDA/SAP.

Responsibilities

• Receive, process, and verify orders accuracy using WMS and SAP.
• Execute import and storage orders per customer requirements.
• Manage stock inventory and maintain accuracy in reporting.

Skills

Time Management

Problem Solving

Negotiation Skills

Analytical Skills

Interpersonal Skills

Education

Higher secondary/Pre-U/A level/College

Professional Certificate/NITEC

Diploma/Advanced/Higher/Graduate Diploma

Tools

WMS

JDA

SAP

Job description

Our Office Location : 2 Seraya Place, Jurong Island, Singapore 627857

Requirements:

• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in any field.

• At least 2 Year(s) of working experience in 3PL Logistics Service Sector is required for this position.

• Experience in Chemical Industry is an advantage

• Familiar with business software : WMS/EOS/JDA/SAP is preferred.

• Preferably Non Executive specialized in Logistics/Supply Chain or equivalent

Required Skills:

• A logical and systematic approach to work;

• Good time management ability;

• The ability to effectively solve issues and make decisions, as well as think laterally and offer creative solutions that may arise in freight transportation;

• Commercial awareness and numeracy skills;

• Negotiation and analytical skills;

• Some degree of IT literacy and the ability to handle electronic data;

• The ability to manage change;

• Strong interpersonal skills and the ability to work well as part of a team, as well as manage people;

• Must have effective communication skills and the ability to handle multiple tasks all with an attention to fine detail;

• A positive attitude to continued learning.

Responsibilities:

• Receive, process and verify the accuracy of orders from customers utilizing the organization’s internal WMS system and customer purchase order (includes customer SAP system).

• Execute all import, outbound, manipulation and storage orders as per customer requirement.

• Knowledge in PM4 application, bill of lading, COO, FTA, AMS/IFS filing, export declaration, LC negotiation and customs bonded scheme.

• Management of stock inventory and accuracy

• Communicate with internal and external haulier on transport arrangements.

• Prepare and consolidate job billings and relevant documentations

• Ensure and provide quality service to both internal and external customers.

• Prepare daily administration report and monthly productivity reports.

• Any other duties as per request by superior