Customer Service Representative (Logistics)

West-Street Carrier Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore seeks a Customer Service Representative to deliver outstanding transport and warehousing solutions. You will handle customer orders, manage inventories, and ensure effective communication, contributing to high client satisfaction. A diploma in relevant fields and a service-oriented mindset are essential for success in this full-time role.

Benefits

Training will be provided

Entitled to 13th month after 1 year

Office is only a 7min walk away from Tuas West Mrt Station

Qualifications

• 2 to 3 years of working experience in Logistics/ Freight industry preferred.
• Keen learner with a desire to expand knowledge in supply chain management.
• Proficient in the use of PC & Microsoft Office.

Responsibilities

• Provide warehousing, transport and logistic solutions to existing business accounts.
• Coordinate with warehousing and transport management team to deliver orders.
• Ensure customer satisfaction through efficient handling of orders.

Skills

Interpersonal skills

Communication

Service mindset

Teamwork

Adaptability

Education

Higher Nitec/ Diploma in Supply Change Management/ Logistic Management/ Business Management

Tools

Microsoft Office

Job description

You will be part of the dynamic team in delivering quality transport and warehousing solutions to our customers. As a Customer Service Representative, you are in the forefront of our business, supporting and servicing our existing clienteles on their warehousing and logistic needs.

Key Responsibilities:

• Provides warehousing, transport and logistic solutions to existing business accounts.

• Execute incoming orders from customers and coordinate with warehousing and transport management team to deliver the orders.

• Provides end to end customer service on arrangement of schedule, inbound/outbound shipment orders and delivery of orders.

• Manage inventories and logistic arrangement through warehouse management system and transport management system.

• Perform both deskbound and outbound duties at warehouse.

• Generate daily, weekly and monthly inventory reports.

• Ensure customer satisfaction of business accounts through efficient handling of orders and effective communication with the parties involved.

• Handle in inquiries and complaint.

• Perform service recovery by providing solutions on issues encountered during operation.

• Perform any other duties as assigned by the Manager.

Qualifications and Requirements:

• Higher Nitec/ Diploma in Supply Change Management/ Logistic Management/ Business Management or similar discipline.

• Preferably 2 to 3 years of working experience in Logistics/ Freight industry.

• Possess a service mind-set and strong interpersonal skills.

• Able to write and communicate well.

• Keen learner with a desire to expand knowledge in the supply chain management

• Able to work both independently and in a team.

• Willing to perform both deskbound and outbound duties at warehouse.

• Positive attitude and adaptable to the changing needs of the business environment.

• Proficient in the use of PC & Microsoft Office.

Benefits:

• Training will be provided.

• Full time permanent position with basic salary.

• Entitled to 13th month after 1 year.

• Office is only a 7min walk away from Tuas West Mrt Station