Customer Service Representative (Immediate, Training Provided, 5 days)

Private Advertiser; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the airline industry is seeking candidates for a call center role where you'll manage customer inquiries and reservations. This position requires a GCE ‘O’ levels qualification and strong communication skills, as you'll be supporting members with various needs in a dynamic, rotational shift environment.

Benefits

Monthly incentives

Shift allowance

Comprehensive training

Qualifications

• Preferably with 1 year of working experience in contact center.
• Strong communication skills with empathy and active listening.
• Comfortable working with multiple systems.

Responsibilities

• Address phone inquiries from current and potential members about the airline program.
• Handle reservations, mileage redemptions, and ticket issuance.
• Achieve daily KPI targets.

Skills

Time Management

Analytical Skills

Communication Skills

Education

GCE ‘O’ Levels

Job description

Additional Information:

• Call center environment (Airline industry)

• Working Hours: Rotational Shift, anytime between 8am to 8pm (5 days per week including weekend and public holidays; 44 hours per week)

• 9 weeks training and required to pass certification.

• Remuneration packages consist of base salary, monthly incentive and shift allowance.

Job Description:

• Address phone inquiries from current and potential members about the airline program.

• Efficiently handle reservations, mileage redemptions, ticket issuance, and schedule adjustments.

• Update member profiles as needed.

• Inform members about the latest promotions and mechanics and distribute program-related materials and forms.

• Handle feedback and complaints, coordinating with backend support to resolve issues.

• Achieve daily KPI targets.

• Carry out additional tasks assigned by management within your role, ensuring effective implementation, maintenance, and continuous improvement of the Quality Management System.

Job Requirements:

• Candidate must possess at least a GCE ‘O’ levels in any field.

• Preferably with 1 year of working experience in contact centreis ideal for this position.

• Strong time management skills andamenable to work rotating shifts.

• Possess strong analytical skills to identify cause of problems & recommend solutions.

• Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).

• Excellent verbal and written communication skills in English and the language of the supporting market.

• Comfortable working with computers and multiple systems.