Customer Service Representative (Email)

TRULYYY PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading service provider in Singapore seeks a proactive Customer Support Specialist fluent in English and Mandarin. The role involves managing daily user communications, addressing complex issues, and gathering feedback to enhance service quality. Ideal candidates possess strong interpersonal skills and are open to learning. Fresh graduates are encouraged to apply.

Qualifications

• Fresh graduates are welcome.
• Strong written communication skills required.
• Service-oriented mindset is essential.

Responsibilities

• Handle and respond to daily user emails and messages.
• Escalate complex issues to relevant departments.
• Collect and organize user feedback for improvements.
• Track reported bugs for product optimization.
• Compile reports on common issues.

Skills

Proficient in English

Proficiency in Mandarin

Strong interpersonal skills

Email handling tools familiarity

Education

Diploma or higher qualification

Job description

Job Responsibilities

• Handle and respond to daily user emails and messages, ensuring timely and accurate processing.
• Escalate complex issues to relevant departments and coordinate responses to meet customer needs.
• Collect and organize user feedback to support improvements in service and processes.
• Track reported bugs and assist in risk control and documentation for product optimization.
• Compile regular reports on common issues to support decision-making and enhance service quality.

Job Requirements

• Diploma or higher qualification (fresh graduates welcome);
• Proficient in English with strong written communication; Proficiency in Mandarin is required to communicate with Mandarin-speaking stakeholders and quieries
• Strong interpersonal and communication skills with a service-oriented mindset.
• Able to work proactively, with a willingness to learn and adapt.
• Familiarity with email handling tools and customer support systems is a plus.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 20S0118

Registration No: R21100205