Customer Service Representative (Email)

TRULYYY PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Support Specialist to manage user communication and feedback. This role offers an excellent opportunity for fresh graduates with strong communication skills and a service-oriented mindset. The selected candidate will assist in enhancing service quality through proactive engagement and documentation.

Qualifications

• Fresh graduates welcome; proficient in English, Mandarin preferred.
• Strong communication skills and service-oriented mindset.
• Proactive with willingness to learn.

Responsibilities

• Handle daily user emails and messages; ensure timely processing.
• Organize user feedback for service improvement.
• Compile reports on issues to enhance service quality.

Skills

Written Communication

Interpersonal Skills

Service Orientation

Adaptability

Education

Diploma or higher qualification

Tools

Email Handling Tools

Customer Support Systems

Job description

Job Responsibilities

• Handle and respond to daily user emails and messages, ensuring timely and accurate processing.
• Escalate complex issues to relevant departments and coordinate responses to meet customer needs.
• Collect and organize user feedback to support improvements in service and processes.
• Track reported bugs and assist in risk control and documentation for product optimization.
• Compile regular reports on common issues to support decision-making and enhance service quality.

Job Requirements

• Diploma or higher qualification (fresh graduates welcome);
• Proficient in English with strong written communication; Mandarin preferred for bilingual coordination.
• Strong interpersonal and communication skills with a service-oriented mindset.
• Able to work proactively, with a willingness to learn and adapt.
• Familiarity with email handling tools and customer support systems is a plus.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 20S0118

Registration No: R21100205