Customer Service Representative (Airline | Chai Chee | Rotating Shift)

Private Advertiser; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the airline industry is seeking a Customer Service Officer to deliver excellent service. The successful candidate will handle enquiries, process reservations, and maintain member accounts, contributing to a customer-oriented team to meet key performance indicators. Training is provided, and the role offers shift allowances and KPI incentives.

Benefits

Shift allowances

KPI incentives

Qualifications

• 1 year of working experience in a contact centre preferred, fresh graduates encouraged.
• Strong verbal and written communication skills in English.
• Comfortable working with computers and multiple systems.

Responsibilities

• Handle phone enquiries for airline programs.
• Process reservations and mileage redemptions.
• Maintain member accounts and manage feedback.

Skills

Time management

Analytical skills

Customer orientation

Communication

Education

GCE 'N' levels

Job description

Join us as a Customer Service Officer!

• Training provided (9 weeks)

• Basic Salary + Shift Allowance (Either S$5 or S$10 for rotating shift; S$20 for Permanent Night Shift) + KPI Incentive up to S$300

• Chai Chee, Bedok area

Job Description:

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.

• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.

• Maintain member accounts whenever there are changes in their profiles.

• Advise on latest promotions and mechanics including send programme related collaterals and forms.

• Manages feedback/complaints and liaise with backend support to resolve members’ issues.

• Meet daily KPI requirement.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Working Location: Chai Chee, Bedok

Working Hours:

• Rotational shift varies from 8am to 8pm (5 days per week including weekend and public holiday) Eg: 8:30am to 6pm or 9am to 6:30pm or 10:30am to 8pm and etc. (8 to 9 working hours per shift; 44 hours per week)

• Permanent night shift varies from 6pm to 6am OR 7pm to 7am OR 8pm to 8am (4 days per week including weekend and public holiday) - Optional

Commencement Date: 21 July 2025

Who are we looking for?

• Candidate must possess at least a GCE ‘N’ levels in any field.

• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.

• Strong time management skills and amenable to work rotating shifts.

• Exposure to strong customer-orientated environment is an added advantage.

• Possess strong analytical skills to identify cause of problems & recommend solutions.

• Comfortable working with computers and multiple systems.

• Excellent verbal and written communication skills in English and the language of the supporting market.