Customer Service Representative (Aerospace / MNC)

People Profilers; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Representative to respond to customer inquiries, process orders, and handle complaints in the aerospace industry. The ideal candidate has experience in customer service, preferably with an aviation background, and is well-versed in ERPs and Microsoft Office. The role offers a competitive remuneration package along with a wide range of benefits.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• Experience in customer service activities. Aviation background preferable.
• Familiar with ERPs.
• Familiar with Microsoft Office suite.
• Strong verbal, written communication and presentation skills, with emphasis in quality and customer service.
• Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers.
• Maintain clear and accurate data entry, documentation and reporting skills, as required.

Responsibilities

• Responds to calls or emails from customers to provide follow-up on inquiries.
• Process customer purchase orders promptly and accurately, including EDI, entry, and follow-up.
• Support AOG requirement.
• Handle and resolve customer complaints.
• Manage and maintain a record of customer interactions or transactions.
• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• Create PowerPoint summaries, reports and recommendations for internal groups.
• Identify and support Customer Support & Sales Department with delivery and quality issues.

Job description

Customer Service Representative (Aerospace / MNC)

• Responds to calls or emails from customers to provide follow-up on inquiries.
• Process customer purchase orders promptly and accurately, including EDI, entry, and follow-up.
• Support AOG requirement.
• Handle and resolve customer complaints.
• Process customer purchase orders and requests for quotes promptly and accurately, including EDI, entry, and follow-up.
• Process material returns (RMA) as requested by the customer.
• Maintain a balance between company policy and customer benefit in decision making.
• Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner.
• Manage and maintain a record of customer interactions or transactions; document details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer service.
• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• May promote products/services to ensure business targets are met.
• May provide after-sales support for client contracts to ensure customer satisfaction are met.
• Perform duties related to overall customer service.
• Provide support to the sales team with regard to customer concerns.
• Serve as customer interface on product status and delivery.
• Consistently document customer service needs to identify patterns and maintain quality.
• Conduct data analysis across multiple data points and report using Excel or a statistical suite.
• Create PowerPoint summaries, reports and recommendations for internal groups and the executive team as needed.
• Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer.

Requirements

• Experience in customer service activities. Aviation background preferable.
• Familiar with ERPs.
• Familiar with Microsoft Office suite.
• Strong verbal, written communication and presentation skills, with emphasis in quality and customer service.
• Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers.
• Maintain clear and accurate data entry, documentation and reporting skills, as required.
• All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
• Interested applicants may wish to email your resume in a detailed Word format to **********@peopleprofilers.com.

We regret that only shortlisted candidates will be notified.

**********@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345

People Profilers Pte Ltd

Tel: 69509***

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