Customer Service Representative (9 Months Contract/ East)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading workforce solutions company in Singapore is looking for a Customer Service Representative. This role focuses on supporting customer inquiries, managing orders, and improving service processes. Candidates with prior customer service experience and strong communication skills are encouraged to apply. Shortlisted candidates will be contacted.

Qualifications

• Prior experience in customer service and administrative support is preferred.
• Knowledge of office software and order processing systems is essential.
• Ability to follow standard procedures accurately.

Responsibilities

• Manage customer inquiries and complaints effectively.
• Provide service support through order entry and status inquiries.
• Analyze customer service reports to identify repeated issues.

Skills

Communication

Problem Solving

Customer Service

Order Processing

Education

High school diploma or equivalent

Diploma or certificate in business administration or customer service

Tools

MS Office

Order processing systems

Job description

Duties & Responsibilities:

• Support activities of the direct work group/team, and begin to affect related activities within connected work groups/teams. Working tasks might include:

• Handle customer inquiries and difficult complaints. Handle telephone calls and other correspondence related to orders, shipments, pricing, discounts, product complaints, adjustments, new products, returned goods, and policy and procedures.

• Provide service and support through order entry, order status (promise and ship dates), inquiries, back-order situations, replenishment orders, and promotions.

• Assist in analyzing customer service reports.

• Manage all repeat orders to existing customers.

• Identify and eliminate repetitive problems within standard administration procedures.

Qualifications:

• Minimum of a high school diploma or equivalent; a diploma or certificate in business administration, customer service, or related field is a plus.

• Prior experience in customer service, order processing, or administrative support preferred.

• Knowledge of common office software (e.g., MS Office) and order processing systems.

• Ability to follow standard procedures and guidelines accurately.

• Good verbal and written communication skills to effectively handle customer interactions and correspondence.

• Ability to identify recurring issues and contribute to process improvements within established procedures.

Kindly note that only shortlisted candidates will be contacted.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)