Customer Service Representative

MacDermid Alpha Electronic Solutions; Southwest; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated CSR to enhance customer satisfaction and streamline order management. This role is pivotal in confirming shipments, coordinating with the operations team, and ensuring timely deliveries. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational skills and a commitment to excellence. Join a forward-thinking company that values teamwork and offers a competitive salary along with performance bonuses and comprehensive medical insurance. Be part of a culture that promotes continuous improvement and empowers you to make a significant impact in the electronics sector.

Benefits

Corporate Medical Insurance

Annual Leave

Performance Bonus

Qualifications

• 2-3 years of related experience in customer service or order management.
• Ability to work in a fast-paced environment and collaborate cross-functionally.

Responsibilities

• Confirming orders and preparing shipping documents for deliveries.
• Liaising with operations on cargo collection and shipment delays.
• Acting as the contact point for shipping complaints and issues.

Skills

JDE System

Customer Service

Order Management

Documentation

Education

High School Diploma

Bachelor's Degree (or equivalent)

Job description

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:

• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

We are seeking a responsible individual to assume the position of CSR tasked with following up the sales order and coordinate the issues with the sales team.

In addition, focus on continuous improvement, responsiveness and customer satisfaction underpinning our contributions to the Company’s success and long-term growth

What will you be doing?

• Confirming orders for shipment preparation
• Initiating shipping bookings with appointed forwarders
• Liaising with Operation team on date/time cargoes are needed to be collected.
• Preparing shipping documents to local transporter/forwarders/ courier service providers for deliveries/cargo pick up
• Alerting operation team if/when shipments are delayed (Especially when cargo needs to be stored in cold room environment)
• Providing customers with all necessary shipping documents (Tax Invoice, AWB or BL, COAs etc)
• Contact point for shipping complaints (Missing cargo, held at customs, damaged in transit etc)
• Consolidating needed info to relevant Dept (or Service Proviider) to investigate the case when necessary.

Who are You?

• Two to three years related experience and/or training; or equivalent combination of education and experience
• Ability to cope with fast-paced environment, working cross-functionally with other teammates.

What competencies will you need?

• Strong user of JDE System
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork
At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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