Customer Service Representative

Responsibilities:

• Responsible for data entry of customer order and inform customer on the confirmation date of delivery
• Compile various reports as required
• Perform vendor stock checking
• Follow up with sample orders
• Monitor customer payment status
• Update customer portals with expedites and order acknowledges outside of our system
• Review and release credit hold report in CRM system and communicate with credit team
• Create proforma and commercial invoices for customers as requested
• Coordination with freight carriers for any shipment issues

Requirements:

• Diploma holder or above, preferably in Electronics, Electrical or Mechanical Engineering
• At least 4 years of sales experience, preferably in interconnect components (Connectors/Switches/Relay etc.)
• Good command of Mandarin and English
• Good time management and multi-tasking skills
• Team player and able to communicate with all levels/departments
• Positive attitude, detail-minded, service oriented and willing to learn