Customer Service Representative

Bureau Veritas Consumer Products Services; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in product testing services seeks a Customer Support Specialist. The role involves resolving customer inquiries, providing technical guidance, and ensuring accurate record-keeping in a fast-paced laboratory environment. Candidates with a science background and strong communication skills will thrive in this dynamic position.

Qualifications

• Minimum 2 years customer service experience in laboratory testing industry.
• Excellent verbal and written communication skills required.
• Strong interpersonal skills and ability to multi-task in a dynamic environment.

Responsibilities

• Work with customers and operations teams to address enquiries efficiently.
• Provide technical knowledge, respond to queries, and maintain customer information.
• Prepare quotations and provide customer training on online portal.

Skills

Communication

Interpersonal skills

Time management

Education

Technical/science tertiary qualifications

Food Science or related discipline

Job description

Areas of Responsibility

• Work with internal / external customers and the operations teams to retrieve and compile responses and/or resolve enquiries for customers in an efficient manner and within Company policies and performance guidelines
• Provide technical knowledge and responses for customers, answer their queries, clarify results and provide testing guidance all in a timely manner
• To ensure customer information and contacts are recorded correctly in a timely and appropriate manner by: - Entering, updating & maintaining customer information and contracts in LIMS - Recording all call reports/complaints/referrals/quotations etc. into LIMS & SharePoint - Following up on incomplete/incorrect work ensuring that corrective action is put in place to avoid repeats - Following up on incorrect invoices - Coordinating/arranging sample collections for local customers - Coordinating with subcontracted labs in getting quotes, reports and invoices
• Prepare quotations for existing and new customers as per advice from Sales Team
• Provide training for customers to utilize company’s online portal as per request
  
  

Job Requirements

• Technical/science tertiary qualifications or equivalent experience
• Prefer Food Science or related discipline
• At least 2 years customer service experience, preferably in laboratory testing industry
• Excellent verbal and written communication skills
• Possess strong interpersonal skills with the ability to communicate effectively
• Efficient time management skills to stay focused on primary business objectives and multi-task in a fast paced, dynamic environment