Customer Service Representative

Crocs, Inc.; Singapore; Hybrid; SGD 36,000 - 50,000; Full time

Job summary

A leading company in the footwear industry is seeking a Customer Service Representative based in Singapore. This role involves managing wholesale order processing and ensuring customer satisfaction through effective communication and problem-solving. The ideal candidate will be skilled in Excel, fluent in English and Mandarin, and possess strong organizational abilities. Join this inclusive environment dedicated to creativity and teamwork, with a flexible work schedule.

Qualifications

• Proficient in Excel; SAP experience preferred.
• Fluent in English and Mandarin.
• Strong customer service experience, ideally B2B.

Responsibilities

• Process and manage wholesale customer orders (EDI and non-EDI).
• Monitor order flow and maintain 95% On-Time Shipping.
• Coordinate with teams to resolve delays and issues.

Skills

Customer Service

Excel

Communication

Problem-solving

Organization

Time Management

Tools

SAP

Job description

Overview

The Customer Service Representative (CSR) manages wholesale order processing, inventory fulfillment, and customer support. The CSR acts as a liaison between sales, warehouse, planning, and the customer to ensure accurate, timely service and a seamless order experience.

What You'll Do

• Process and manage wholesale customer orders (EDI and non-EDI)
• Monitor order flow and maintain 95% On-Time Shipping (OTS)
• Coordinate with sales, planning, and warehouse teams to resolve delays and issues
• Handle returns, shipping errors, warranty requests, and markdowns
• Maintain customer data, pricing, and PO updates
• Ensure compliance with customer/vendor requirements
• Monitor sales order exceptions and provide updates in weekly meetings
• Support drop-ship accounts, including using third-party systems
• Participate in customer meetings and occasional travel as needed
• Assist with routing/logistics during peak periods
• Continue training for advanced responsibilities
• Perform other tasks and special projects as assigned
  
  

What You'll Bring to the Table

Knowledge & Skills

• Proficient in Excel; SAP experience preferred
• Fluent in English and Mandarin (to support Chinese customers)
• Strong customer service experience, ideally B2B
• Excellent communication and problem-solving skills
• Able to work independently and in teams
• Strong organization and time management
  
  

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

Job Category: Corporate