Customer Service Representative

TDCX; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the Aviation and Travel industry is seeking a Customer Service Representative to manage inquiries and ensure efficient processing of customer needs. Candidates should possess GCE 'N' levels and ideally have experience in customer service roles. Strong analytical and time management skills are essential, along with flexibility in work schedules, as this role involves rotating shifts and a fixed overnight option.

Benefits

Attractive shift allowance

Qualifications

• At least GCE ‘N’ levels required.
• 1 year experience in a contact center or hospitality customer service preferred.
• Ability to work rotating shifts.

Responsibilities

• Respond to phone inquiries regarding Airline industry programs.
• Ensure accurate processing of reservations and ticket issuance.
• Handle member feedback and achieve daily KPI targets.

Skills

Time management

Strong analytical skills

System Savvy

Education

GCE ‘N’ levels

Job description

Up to 3.2K per month + Attractive Shift allowance + Incentive Target up to $300 per month

Customer Service Representative (Aviation and Travel industry)

Job Responsibilities

• Respond to phone inquiries from current and prospective members regarding our Airline industry program.

• Ensure accurate and efficient processing of reservations, mileage redemptions, ticket issuance, and schedule adjustments.

• Update and maintain member profiles whenever there are changes.

• Provide information on the latest promotions and mechanics, including sending program-related materials and forms.

• Handle member feedback and complaints, collaborating with backend support teams to resolve issues.

• Achieve daily KPI targets.

• Perform additional duties as assigned by management within your role to support the effective operation.

Job Requirements

• Candidates should have at least GCE ‘N’ levels

• Preferably with 1 year of experience in a contact center or customer service role within hospitality industry

• Strong time management abilities and flexibility to work rotating shifts.

• Experience in a customer-focused environment is a plus.

• Possess strong analytical skills to identify root causes and suggest solutions.

• System Savvy.

Work Schedule/Location

• Schedule 1 - Rotational shift from 7am to 2am or 8am to 8pm (8 to 9 hours per shift, 44 hours per week, 5 days from Mon to Sun including PH)

• Schedule 2 - Permanent midnight graveyard shift (6pm to 6am or 7pm to 7am or 8pm to 8am, 12 hours per day, 4 days from Mon to Sun including PH)

• Onsite work arrangement in Chai Chee office

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. We regret only short-listed candidates will be notified.

Ken Zhang Aichang

Reg No: R1110470

TDCX Talent Solutions Pte. Ltd

EA License No: 23C2024