Customer Service Representative

Element Solutions Inc; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading manufacturing company in Singapore is seeking a Customer Service professional to enhance customer satisfaction through effective communication and support. Responsibilities include managing shipping documents, liaising with operations, and ensuring timely responses to customer inquiries. The ideal candidate will have experience in a customer-facing role within a high volume setting, along with proficiency in ERP systems. Competitive base salary and performance bonuses are offered.

Benefits

Competitive salary

Performance related bonus

Corporate medical insurance

Annual leaves

Qualifications

• Two to three years related experience and/or training; or equivalent combination of education and experience.
• Experience in a high volume manufacturing company with customer-facing role preferred.

Responsibilities

• Uploading Tax Invoices into Customer’s Portal.
• Confirming orders for Shipment preparation.
• Initiating Shipment bookings with appointed forwarders.
• Preparing Shipping Documents.
• Contact point for shipping related complaints.

Skills

Customer service skills

Problem-solving

Communication

Education

Related experience or training

Tools

JDE System

ERP systems

Job description

Job Overview

At the heart of our Manufacturing operations, the Customer Service Team plays a vital role in ensuring seamless communication between our Customers and Internal Departments.

The team is dedicated to delivering support throughout the entire Customer journey.

Committed to maintaining strong relationships with our customers by providing timely responses and accurate information.

By closely collaborating with Productions, Operation and Quality Control teams, we help ensure that Customers expectations are being met.

Our focus on continuous improvement, responsiveness and customer satisfaction underpins our contributions to the Company’s success and long-term growth.

What will you be doing?

• Uploading Tax Invoices into Customer’s Portal
• Confirming orders for Shipment preparation
• Initiating Shipment bookings with appointed forwarders
• Liaising with Operation team on the date/time of cargoes collection
• Preparing Shipping Documents
• Alerting Operation team if/when shipments are delayed (especially if cargoes are needed to be stored back into Cold Room)
• Providing Customers with all Shipping Documents
• Contact point for shipping related complaints
• Consolidating needed information to relevant Dept for investigation work

Who are You?

• Two to three years related experience and/or training; or equivalent combination of education and experience
• Preferably working in a high volume manufacturing company with experience in customer-facing role.

What competencies will you need?

• Preferably proficient in use of JDE System or other ERP systems.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence in customer interactions via mail or calls.
• Ability to deal with problems involving several concrete variables in standardized situations

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.