Customer Service Representative

People Profilers; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company is seeking a customer service specialist to manage sales orders and enhance customer satisfaction. The role involves accurate data entry using SAP, responding to customer inquiries, and collaborating with various departments. A diploma in Business Administration and 2-3 years of relevant experience are required.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• 2-3 years relevant working experience in semiconductor sales and marketing.
• Service-oriented with strong communication skills.
• Ability to work independently and collaboratively.

Responsibilities

• Perform accurate entries of sales orders into the SAP system.
• Respond to customer enquiries and provide solutions.
• Collaborate with cross-functional teams to enhance customer satisfaction.

Skills

Communication Skills

Critical Thinking

Customer Satisfaction

Documentation

Service Orientation

Education

Diploma / Certificate in Business Administration

Tools

SAP

MS Word

Job description

To provide timely response to specific enquiries, orders and information required by customers and Account Managers to ensure 100% customer satisfaction.

Responsibilities :

To perform accurate entries of all sales orders into the SAP system and maintain up-to-date customers order status as well as ensure timely delivery

To respond to all customers enquiries, requests for information and feedback on a timely basis

To provide support to sales team on customers requests and issues and provide appropriate solutions to enhance overall customers satisfaction

To work closely with cross functions like Manufacturing, Product Managers, Finance, Logistics, Quality, Field Service and Sales to develop successful business relationship with customers

To ensure proper documentation and order processes are in compliance with corporate policies on order and revenue recognition, pricing and standard procedures

To perform other duties as assigned

Requirement :

Possesses Diploma / Certificate in Business Administration with at least 2-3 years relevant working experience from a semiconductors sales and marketing environment.

Has strong communication skills and is service oriented.

Preferably with SAP experience.

Has maturity, is independent and possesses accountability as well as ownership.

Able to work as a team.

Focus on accuracy and strategies, able to perform critical thinking.

Willingness to learn and practice continuous improvement to strive for excellence.

Ability to be an independent problem solver and perform critical thinking.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Working Experience Resume SAP Enquiries Communication Skills Ownership Accountability Salary Reason Continuous Improvement LTD MS Word Manufacturing Critical Thinking Customer Satisfaction Administration Documentation Email Finance Customer Service Marketing Business Sales Communication