Customer Service Representative

Are you up for the challenging next step in your career? Stolthaven's Customer Service department is looking for a Customer Service Representative.

In this role, your responsibilities include completing initial order entry procedures for assigned customers based on contractual agreements and current quality assurance policies. Acts as liaison between all terminal departments and customers to promote effective communications. Maintains accurate and current inventories and files.

Key Responsibilities

• Directly responsible for processing orders for assigned customers based on current agreements and quality standards and communicates requests to Operations Department. In addition, handles any after-hour issues that may arise and provides as a back-up Customer Service Representative.
• Establishes and maintains a working relationship with assigned customers and their representatives while keeping Customer Service Manager informed of any problems or potential problems that may create any alterations to quality procedures and communicate requests such as audits, visits and meetings to appropriate Departments.
• Responsible for completing and reporting month-end closing process per the established guidelines and determined timeframe. This includes maintaining accurate inventory numbers on customer tanks throughout the month and works in conjunction with the Inventory Supervisor to resolve discrepancies.
• Organizes and maintains files of assigned customer orders, completed and pending, as well as correspondence and updates desk reference manual as needed.
• Participate in any required regulatory, quality process, job enhancement, customer directed training or the preparing of special reports as required by the Customer Service Manager.

Qualifications

• Preferably a Degree in Business Administration or related discipline, or
• Diploma in Business Administration or related discipline with 4 years of relevant experience.
• At least 2 years' experience in terminal, warehousing or petrochemical operations.
• Preferably with experience in customer service, accounting or railroad related field.
• Excellent communication, customer-focus, and teamwork skills.
• Proficient in MS Office tools.
• Willing to work in Jurong Island (Company transport is provided at designated pickup point).

What we offer

• A full-time and permanent role.
• Working Hours: 5 days' work week (Mon-Fri), 8.30am to 5.30pm.
• A competitive compensation package, including a 13th month.
• Good Flexible Medical Benefits for you and your family members.
• Company Transport is provided as designated pick-up point.

How to apply

• Complete the online application form and send it to us along with your CV.
• Short-listed candidates will be invited to attend an interview at our terminal.

Got questions about the process? Contact ap.lim@stolt.com.

Disclaimer for recruitment agencies
We don't accept any unsolicited applications or CVs from recruitment and selection agencies.