Customer Service Representative

Private Advertiser; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a highly motivated Customer Service Representative to manage customer orders and support sales efforts. The ideal candidate will ensure accurate order processing, coordinate deliveries, and monitor inventory levels while maintaining strong relationships with customers and internal teams. This role requires excellent communication skills and a detail-oriented approach, with a background in customer service or related fields. Join our dynamic team to contribute to enhancing customer satisfaction and driving business growth.

Qualifications

• Experience in customer service or similar role is required.
• Strong organizational and multitasking skills are essential.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is expected.

Responsibilities

• Plan and procure forecasted demand to ensure product availability.
• Manage customer orders, verify pricing, and ensure order accuracy.
• Coordinate delivery schedules and keep customers informed.

Skills

Organizational skills

Multitasking

Communication

Interpersonal skills

Attention to detail

Customer service

Education

Diploma or Bachelor's degree in Business Administration, Supply Chain, or related field

Tools

Microsoft Office Suite

Job description

Job Purpose:

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be responsible for managing and ensuring the smooth flow of customer orders, demand forecasting, and communication with both internal teams and customers. You will also be instrumental in defending and expanding our business relationships, ensuring customer satisfaction, and supporting our sales efforts.

Key Responsibilities:

• Demand Planning & Procurement: Plan and procure forecasted demand, ensuring product availability in alignment with customer needs.

• Order Management: Manage customers’ forecasted demand and orders, verifying product pricing and ensuring accuracy of order details.

• Delivery Coordination: Coordinate changes to delivery schedules and keep customers informed of any updates or issues related to their orders.

• Sales Support: Collaborate with the Sales team to defend existing business and identify opportunities for incremental business growth.

• Internal Liaison: Work closely with internal teams (such as logistics and warehouse) to resolve order fulfillment and shipment issues.

• Inventory Monitoring: Monitor days inventory outstanding to ensure proper stock levels and timely product deliveries.

• Compliance & Standards: Ensure compliance with company policies, standard operating procedures (SOPs), and industry regulations.

• Reporting: Compile and maintain internal/supplier reports on a timely basis, ensuring accurate data and efficient reporting systems.

Qualifications:

• Proven experience in customer service or a similar role.

• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.

• Excellent communication and interpersonal skills.

• Ability to work in a team environment and collaborate with different departments.

• Detail-oriented with a focus on accuracy in order processing and reporting.

• Experience with demand planning, inventory management, and order fulfillment is a plus.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software.

• Ability to adapt to changing priorities and handle customer inquiries professionally.

Education & Experience:

• A Diploma or Bachelor's degree equivalent in Business Administration, Supply Chain, or a related field of study.

• Previous experience in customer service, sales support, or logistics is highly advantageous, but not a must.