Customer Service Representative

FIORE DORATO INTERNATIONAL PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore seeks a dedicated customer service representative to engage with customers through multiple channels. Key responsibilities include processing orders, resolving inquiries, and maintaining customer satisfaction. Ideal candidates should possess good interpersonal skills and a willingness to work in a fast-paced environment.

Qualifications

• 1-2 years of experience in a customer service role.
• Good written and verbal communication skills.
• Familiarity with MS Office applications.

Responsibilities

• Engage with customers via various channels including WhatsApp and phone.
• Process orders and arrange deliveries efficiently.
• Collaborate with departments to meet customer needs.

Skills

Interpersonal skills

Communication skills

Adaptability

Education

Min GCE 'N' Level

Tools

MS Office

Job description

Key Responsibilities:

• Engage with customers via WhatsApp, phone, email, online platforms, or in-person interactions to answer inquiries and provide support.

• Process orders and arrange deliveries in a timely manner.

• Collaborate with other departments to ensure customer needs are met.

• Perform quality checks on each final product and ensure it meets customer specifications or requirements and company standards.

• Resolve customer complaints and concerns with empathy and professionalism.

• Maintain accurate and up-to-date records of customer interactions.

• Monitor and follow up on customer feedback to ensure satisfaction.

• Gather and share customer feedback to improve service offerings.

• Assist with preparing and sending out invoices to clients/customers. Ensure timely collection of payments.

Requirements:

• Min GCE “N” Level with 1-2 year of customer service role.
• Good interpersonal skills and communication skills for both written and verbal.
• Familiar with MS Office application, Word and Excel.
• Meticulous and able to adapt to a fast-paced environment.
• Team player with a willingness to collaborate across departments.
• Able to work alternate Saturdays.