Customer Service Representative

Woodward Control Solutions Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology solutions firm in Singapore is seeking a customer support representative to manage customer orders and coordinate with various departments. The ideal candidate should have at least 2 years of experience in a customer-interface role and possess strong communication skills. Responsibilities include processing purchase orders and preparing customer quotations. This position requires teamwork and effective time management.

Qualifications

• At least 2 years demonstrated work experience in customer-interface role.
• Solid knowledge of computer systems and software applications.
• Effective team collaboration and high level of communication skills.

Responsibilities

• Process and maintain customer purchase orders.
• Prepare and submit customer quotations per established price list.
• Respond to internal and external customer questions.

Skills

Customer service

Communication skills

Teamwork

Time management

Sales process understanding

Education

Higher diploma/degree/certification in Business Administration

Tools

Computer systems

Software applications

Job description

Job Summary:

Under direct supervision, reporting to the Manager/Supervisor to support the process of providing products and services per established policies and procedures to meet quality standards and expectation of the customer in a timely manner. Responsible for the account administration and interfacing with customers at a journeyman level, limited experience, product and customer knowledge. Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

Job Responsibilities:

• Process and maintain customer purchase orders, external customer purchase order systems

• Compiles and generates various customer/sales reports

• Contract review of customer purchase orders

• Maintain off-line sales systems as required (i.e., Product Master, FACT)

• Responds to customer pricing requests per established price list

• Interacts with other departments as required (order status, delivery updates, warranty & quality)

• File and maintain documentation

• Interfaces with customers on a day-to-day basis

• Over-time may be required with little or no notice to accommodate customer needs

• Prepares and submits customer quotations per established price list/catalog

• Responds to internal and external customer questions

Other Functions:

• May respond to other administrative requests from Account Managers

• May input forecast information

• Picks up and distributes department mail

• Cross train with other Customer Support Representatives

• May provide limited coverage (short term) for account management function

Job Requirements:

• At least 2 years demonstrated work experience in customer-interface role and general business process understanding

• Min Higher diploma/degree/certification in Business Administration, Economics, etc.

• Must work effectively in a team environment

• Solid knowledge of computer systems and software applications

• High level of professional communication and interpersonal skills

• Able to multi-task, detail-oriented and able to prioritize workload efficiently

• Solid understanding of the sales process

• May be required to understand and apply international commercial transaction specifics

• Sound judgment and decision-making skills regarding routine, day-to-day functions