Customer Service & Relations (FHCR)

MCI CONSULTING PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated team leader to oversee customer service agents. This role involves guiding and mentoring staff, ensuring compliance with procedures, and making decisions to enhance customer experiences. The company offers career progression opportunities and a supportive environment for professional growth. With a focus on teamwork and excellence, this position is perfect for someone passionate about leadership in customer service. Join a dynamic team where your contributions will make a significant impact on customer satisfaction and operational success.

Benefits

Sign on Bonus: $5000

12 days Annual Leave

Career progression opportunities

$500 allowance after probation

Transport provided

Responsibilities

• Oversee & lead a team of customer service agents.
• Make decisions to ensure a positive customer service experience.
• Guide & mentor new & existing staff under your team.

Job description

Job Responsibilities

• Oversee & lead a team of customer service agents

• Make decisions on any matters to ensure a positive customer service experience

• Guide & mentor new & existing staff under your team

• Ensure compliance with safety, security & standard operating procedures

• Assist the duty manager in deployment

Additional Information

• Sign on Bonus: $5000

• 12 days Annual Leave

• Career progression opportunities

• $500 allowance after probation

• Transport provided

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of processing and administration relating to this job application.

We regret to inform that only shortlisted candidates will be notified.

Shirley Pamela Awah
Registration Number: R2196979
EA License No: 13C6730 (MCI Consulting Pte Ltd)