Customer Service & Project Management Executive

WORLD MARKETING GROUP PTE. LTD.; Singapore; Hybrid; SGD 36,000 - 48,000; Full time

Job summary

A leading logistics provider in Singapore seeks a detail-oriented Customer Service & Project Management Executive. This hybrid role involves liaising with clients, managing project deliverables, and ensuring compliance with regulations. Ideal candidates will have a diploma in a related field and 1–3 years of experience in logistics or customer service. Strong bilingual communication in English and Mandarin is required.

Qualifications

• 1–3 years of experience in customer service, project coordination, or logistics-related roles.
• Familiarity with import/export permit systems such as TradeNet, NTP, or similar platforms is preferred.
• Ability to manage multiple tasks under tight deadlines.

Responsibilities

• Serve as the key point of contact for client communications and service updates.
• Track service requests, project timelines, and updates across teams.
• Handle the application and processing of import/export permits.

Skills

Customer service

Project coordination

Regulatory compliance

Attention to detail

Bilingual in English and Mandarin

Education

Diploma/Degree in Logistics, Business, Supply Chain, or a related field

Tools

TradeNet

Job description

About Us

World Marketing Group (WMG) is a regional leader in crossborder parcel and mail logistics across Asia. As a licensed postal service operator, we manage a robust network that enables smooth eCommerce clearance and delivery, serving markets in Singapore, Malaysia, Hong Kong, China, and beyond.

Role Summary

We are seeking a detail-oriented and proactive Customer Service & Project Management Executive for our Project Management & Customer Service (PMCS) team to support our logistics operations. This hybrid role is ideal for someone who thrives in a fast-paced environment and is equally comfortable liaising with clients, managing project deliverables, and navigating compliance and regulatory processes.

Key Responsibilities

Customer & Project Management:

• Serve as the key point of contact for client communications and service updates.
• Track service requests, project timelines, and updates across teams (sales, operations, warehouse).
• Prepare reports and client-facing documents on project status and operational performance.

Regulatory Compliance & Documentation:

• Handle the application and processing of import/export permits (e.g. TradeNet, Cargo Clearance Permits, Customs Declarations).
• Ensure all shipments comply with statutory and regulatory requirements (e.g. Singapore Customs, ICA, AVS, etc.).
• Work with internal stakeholders and external partners to resolve compliance-related issues efficiently.

Operational & Administrative Support:

• Assist to update SOPs, billing instructions and payment instructions.
• Assist to work on RFQs from clients.
• Assist to prepare invoices.
• Support the mailroom duties.

Requirements

• Diploma/Degree in Logistics, Business, Supply Chain, or a related field.
• 1–3 years of experience in customer service, project coordination, or logistics-related roles.
• Familiarity with import/export permit systems such as TradeNet, NTP, or similar platforms is preferred.
• Comfortable reading and interpreting government regulations, customs guidelines, and SOPs.
• Strong attention to detail and accuracy, particularly in regulatory documentation.
• Effectively bilingual in English and Mandarin to liaise with mandarin speaking stakeholders.
• Able to manage multiple tasks under tight deadlines with a proactive, solution-oriented mindset.
• Able to start within short notice preferred.
• Fresh Graduates are welcomed to apply.