Customer Service (Procurement) Coordinator

SIN GEE HUAT RECYCLING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A recycling company in Singapore is seeking a Customer Service (Procurement) Coordinator to manage the backend flow of their scrap buying process. The ideal candidate will have at least 2 years of experience in sales coordination or procurement support, demonstrating strong organizational and communication skills. Responsibilities include handling enquiries, submitting quotations, and maintaining records to optimize operations and improve service speed. Join a dynamic team committed to enhancing efficiency and clarity in their workflows.

Qualifications

• 2+ years of experience in sales coordination, tender admin, or procurement support.
• Familiarity with structured documentation and preparing process flow.

Responsibilities

• Monitor and log all incoming sales enquiries and tenders.
• Assign enquiries to appropriate purchaser or field officer.
• Prepare and submit quotations.
• Handle vendor registration paperwork as needed.
• Follow up with clients or internal staff for timely action.
• Maintain accurate records of enquiries and submissions.

Skills

Organisational skills

Reliability

Communication

Follow-up skills

Tools

CRM tools

Job description

Customer Service (Procurement) Coordinator (Scrap Tenders & Enquiries)

Help us respond smarter, follow through better, and improve faster.

Who We’re Looking For

Behind every tonne of scrap we procure is a series of enquiries, assessments, and decisions.
We’re looking for someone who thrives behind the scenes — someone who’s sharp with follow-ups, meticulous with details, and always thinking one step ahead.

As a Procurement Customer Service Coordinator, you won’t be on-site inspecting materials — but you will be the person making sure no opportunity falls through the cracks. You’ll log every incoming enquiry, submit quotation, and ensure every tender is followed up with intention. More than that, you’ll help us learn why we win — and why we don’t — so we can keep improving.

Our Core Values

We believe in building a team that embodies our values. At Sin Gee Huat, we call it B.E.S.T.:

• Better – We constantly seek to improve how we respond, quote, and follow up
• Easier – We simplify our workflows to create clarity for others
• Speedier – We act with urgency, because our industry moves fast
• Trim – We keep things lean, clear, and effective

If you resonate with that, you’ll do well here.

️ What You’ll Be Doing

You’ll manage the backend flow of our scrap buying process:

• Monitor and log all incoming sales enquiries and tenders received from different channel .
• Assign each enquiry to the appropriate purchaser/field officer for site visit or input
• Prepare and submit quotations
• Handle vendor registration paperwork when required for client submission
• Follow up with clients or internal staff to ensure timely action and response
• Keep tabs on contract expiry dates and help us stay ahead of re-tenders
• Maintain clean, accurate records for all enquiries, submissions, and outcomes
• Support post-mortem reviews by identifying reasons for lost tenders (where possible)
• Log supplier / customer request and follow up.

You’ll be the person that helps us respond faster, follow through stronger, and learn smarter.

Who You Are

• You’re organised, reliable, and great with follow-ups
• You enjoy backend operations and supporting a wider team
• You take ownership of processes and like things done well
• You communicate clearly — in writing and in follow-ups
• You are approachable and customer is comfortable sharing feedback and insights with you.

What You Bring

• 2+ years of experience in sales coordination, tender admin, or procurement support
• Familiarity with structured documentation and preparing process flow for this role
• Bonus: Experience with CRM tools

What You’ll Grow Into

This role isn’t static — as we grow, you’ll have the opportunity to:

• Improve our commercial systems and quotation workflows
• Track and analyse win/loss data
• Grow into commercial operations or systems leadership

We value mutual understanding. As much as we want to get to know you, we understand you'd want to know more about us too. We appreciate a (or couple of) good question from you too. If you believe you have what it takes for the role, send in your application and please share anything that is not in your CV about what we are looking for above.

PS: Current location in Sungei Kadut and will shift to Gul in 2026