Customer Service Operations Team Lead

PERSOL; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading organization in Singapore’s transportation sector is looking for motivated individuals to join their operations team. The successful candidate will oversee ground operations, address issues swiftly, and ensure adherence to safety protocols. Ideal applicants will have at least a GCE A Level or Diploma, along with supervisory experience in operations or customer service. This position offers a work schedule of 4 days on and 2 days off, with responsibilities including training staff and preparing reports.

Qualifications

• 1-2 years of supervisory experience, ideally in operations or customer service.
• Ability to handle sensitive information discreetly.

Responsibilities

• Assist the Supervisor in overseeing ground operations.
• Address operational issues and make swift decisions.
• Ensure adherence to safety protocols and operational procedures.

Skills

Multitasking

Attention to detail

Communication

Education

Minimum GCE A Level or Diploma

Job description

P-Serv is collaborating with our Client, a leading organization in Singapore’s transportation sector, to recruit motivated individuals to join their team. If you excel in leadership and have a passion for Operations, we want to hear from you!

Key Responsibilities:

• Assist the Supervisor in overseeing ground operations, including staff allocation and task coordination

• Address operational issues promptly and make swift decisions to minimize disruptions

• Ensure adherence to safety protocols, security measures, and operational procedures

• Effectively delegate workloads and provide training and guidance to Customer Service Officers (CSOs)

• Respond to emergencies and urgent situations, implementing contingency plans as outlined in SOPs

• Maintain the functionality of office and communication equipment

• Prepare and submit daily reports and statements in the required format

• Perform additional duties as assigned by the Supervisor

Key Requirements:

• Minimum GCE A Level or Diploma in any discipline

• 1-2 years of supervisory experience, ideally in operations or customer service

• Strong multitasking skills, keen attention to detail, and excellent communication abilities

• Ability to handle sensitive information with discretion and maintain confidentiality

Working Hours:

• 4 days work, 2 days off (Morning: 10am-10pm, Night: 10pm-10am)

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Abdul Rahman