Customer Service Operations Lead @ Botanic Garden

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A UNESCO World Heritage Site in Singapore is looking for a Customer Service Operations Lead to enhance visitor experiences and uphold operational standards. This role involves supervision of front-line operations and emergency management to ensure a welcoming environment for guests. The ideal candidate will have supervisory experience and a strong understanding of service operations, contributing to the mission of education and conservation.

Benefits

Performance bonus every 6 months

Uniform provided

Training provided

Qualifications

• At least 2 years of supervisory experience required.
• Able to work including weekends and public holidays.

Responsibilities

• Ensure daily smooth operations and report compliance.
• Handle emergency situations effectively.
• Supervise periodic checks and manage operations documentation.

Skills

Understanding of service operations

Emergency handling

Job description

Our client, a UNESCO World Heritage Site and one of the most iconic green spaces in Singapore, is seeking a dedicated Customer Service Operations Lead to join their team.

In this role, you will play a key part in upholding the Gardens’ mission of education, conservation, and creating an exceptional visitor experience. You will lead and support front-line operations, ensuring high standards of customer service, smooth day-to-day processes, and a warm, welcoming environment for all guests.

• Working patterns: Work 2 Off 2 Days

• Working hours:7.30am - 7.30pm &7.30pm - 7.30am

• Location:Bukit Timah

• Performance Bonus every 6 months from start date!

Job Duties

• Ensuring daily smooth operations

• Ensuring all relevant information is reported to respective stakeholders and recorded on a timely manner (i.e. non-compliance activities, faults, incidents)

• Ensuring all daily, monthly, ad-hoc reports are submitted punctually

• Handling emergency situations appropriately without compromising the functions of Operations Centre

• Working with the Operation Manager on all business continuity plans, fire drills, evacuations exercises

• Supervise and conduct periodic checks

• Other daily operational and administrative duties as assigned

Requirements

• At least 2yrs of supervisory experience

• Able to work including weekends & PH

• Possess good understanding of service operations

• Experienced in handling emergency situations

Additional Info

• Uniform will be provided

• Trainings provided!!

We regret only shortlisted candidates will be notified.

All applications will be treated with the strictest confidence.

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EA License No: 90C3494

EA Personnel No: R1103939

EA Personnel Name: Ng Hui Jun