Customer Service & Operations Executive (Full-Time)

JUST TALENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading e-commerce brand in Singapore is searching for individuals to enhance their customer service and fulfillment operations. Join a dynamic team that values innovation and offers hands-on experience in operations to ensure customer satisfaction across various platforms. Work closely with internal teams and delivery partners to foster a collaborative environment.

Benefits

Collaborative & dynamic work culture

Gain hands-on experience in e-commerce operations

Be part of a fast-growing, innovative brand

Qualifications

• Experience in customer service, e-commerce, or operations preferred.
• Proactive, detail-oriented, and a reliable team player.
• Familiarity with major online platforms (TikTok Shop, Shopee, Grab, etc.).

Responsibilities

• Deliver responsive and professional customer service across multiple platforms.
• Manage daily fulfilment operations and coordinate delivery schedules efficiently.
• Monitor and update product listings and order statuses.

Skills

Communication

Coordination

Multitasking

Job description

Key Responsibilities

• Deliver responsive and professional customer service across WhatsApp, TikTok, Grab, Foodpanda, Deliveroo, Shopee, and our e-commerce store.
• Address customer inquiries, feedback, and complaints in a timely and professional manner.
• Manage daily fulfilment operations and coordinate delivery schedules efficiently.
• Monitor and update product listings, stock levels, and order statuses to ensure smooth operations.
• Collaborate closely with internal teams and external delivery partners to enhance order accuracy and customer satisfaction.
• Support online promotions, campaigns, and administrative tasks as needed.

What We’re Looking For

Experience in customer service, e-commerce, or operations preferred
Strong communication, coordination, and multitasking skills
Familiarity with major online platforms (TikTok Shop, Shopee, Grab, etc.)
Proactive, detail-oriented, and a reliable team player
Comfortable working a 6-day week with afternoon-to-evening shifts (12:30 PM – 9:30 PM)

Why Join Us?

• Be part of a fast-growing, innovative brand
  Gain hands-on experience in e-commerce operations
  Enjoy working with Singapore’s premium durian brand
  Collaborative & dynamic work culture