Customer Service & Operations Executive

5P World (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service & Operations Support professional. This role involves maintaining documentation, liaising with customers, and ensuring timely delivery updates. Ideal candidates will have a background in customer service, strong communication skills, and proficiency in MS Office applications.

Qualifications

• Minimum ITE and Diploma required.
• 1-2 years of relevant working experience in Customer Service in Logistics or Freight industry.
• Fresh Graduates are welcomed.

Responsibilities

• Maintain and file customer documentation and records.
• Handle customer requests and respond promptly.
• Monitor delivery status of parcels.

Skills

Communication skills

Attention to detail

Analytical thinking

Education

ITE and Diploma

Tools

MS Office

Job description

Customer Service & Operations Support

Responsibilities

• Maintains and filing of documentation and customer records

• Liaising and handling customer requests such packing of parcel, quotes request

• Respond and follow up promptly on all customer requests and provide timely responses to enhance quality customer experience.

• Monitoring, Tracking and updating status of delivery of parcel to customers.

• Liaise closely with couriers with delivery matters

• Adhere to policies and standards to maintain service quality

• Assist in identifying potential leads/opportunities via cold calling, building mailing list

Requirements

· Minimum ITE and Diploma

· 1-2 years of relevant working experience in Customer Service in Logistics or Freights industry

· Fresh Graduates are welcome to apply

· Good team player who is passionate on customer service with good communication skills

· Proficiency in MS Office application in Excel

Analytical thinking, high attention to detail and accuracy