Customer Service & Operations

RecruitGo; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

RecruitGo seeks a Customer Service & Operations professional to manage logistics and customer inquiries in Singapore. The role requires expertise in freight forwarding and a commitment to customer satisfaction with a supportive team culture. Candidates should possess relevant qualifications and experience.

Benefits

Challenging and engaging daily tasks

Supportive team environment

Inclusive and diverse workplace

Working device provided

Qualifications

• At least 3 years of experience in freight forwarding operations.
• Strong knowledge of freight forwarding processes and documentation.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the primary point of contact for customers regarding inquiries and shipments.
• Manage airfreight and oceanfreight shipments, including tracking and documentation.
• Prepare and handle all shipping documentation, ensuring compliance.

Skills

Communication

Organizational

Multitasking

Customer Service

Education

Degree in Logistics or related field

Tools

Cargowise

Microsoft Office Suite

Job description

At RecruitGo, we're making global hiring simpler and smarter. We help companies around the world build and manage remote teams effortlessly, focusing on emerging markets where amazing talent is abundant.

We're not your typical corporate environment. Our team is diverse, driven, and genuinely cares about helping businesses grow while creating meaningful job opportunities globally. We value open communication, practical innovation, and the freedom to take initiative.

Working at RecruitGo means you'll contribute directly to shaping the way businesses connect with talent worldwide. We offer a supportive work environment, flexibility, and real opportunities to grow your career.

If you're looking for a place where your work genuinely matters, where you can make a difference, and where your ideas are heard, RecruitGo could be your next great opportunity.

About Us

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is in search of a Customer Service & Operations professional based in Singapore. In this role, you will be responsible for serving as the main point of contact for customer inquiries and shipments, managing airfreight and oceanfreight logistics, including booking and documentation, and resolving shipping issues while keeping customers informed. You will also handle end-to-end shipping documentation, ensure compliance with regulations, maintain accurate transaction records, collaborate with teams to enhance customer experience, and contribute to operational improvements by monitoring feedback and service metrics.

Aside from your established skills and expertise, we are also looking for someone with a degree in Logistics or a related field (preferred), at least 3 years of experience in freight forwarding operations, strong knowledge of freight forwarding processes and documentation, excellent verbal and written communication skills, and proficiency in freight forwarding software like Cargowise and Microsoft Office. Strong organizational, multitasking, and customer service abilities are essential.

Responsibilities

• Act as the primary point of contact for customers regarding inquiries and shipments.
• Address customer questions and issues promptly, ensuring high satisfaction.
• Manage airfreight and oceanfreight shipments, including booking, tracking, and documentation.
• Collaborate with carriers, customs brokers, and stakeholders to ensure timely deliveries.
• Identify and resolve issues during the shipping process, proactively communicating delays or changes.
• Utilize critical thinking to find effective solutions for customer needs.
• Prepare and handle all shipping documentation, ensuring compliance with regulations and policies.
• Maintain accurate records of transactions and communications related to shipments.
• Work closely with teams to provide a seamless customer experience.
• Assist in operational improvements to enhance service delivery.
• Monitor customer feedback and service metrics for continuous process improvement.

Qualifications

• Degree in Logistics or a related field (preferred).
• Minimum of 3 years experience in freight forwarding operations.
• Strong knowledge of freight forwarding processes, ocean and air documentation, regulations, and industry practices.
• Excellent verbal and written communication skills with a customer service focus.
• Detail-oriented with strong organizational and multitasking skills.
• Proficiency in freight forwarding software (Cargowise) and Microsoft Office Suite.

Why RecruitGo?

RecruitGo connects top-tier global talent in emerging markets through our Employer of Record services. Join us to access unparalleled professional opportunities.

• Work Schedule: Monday-Friday
• Work Setup: On-site
• Working Device: Provided
• Challenging and engaging daily tasks
• Supportive team environment
• Inclusive and diverse workplace