Customer Service/Operation/Sales Executive (Freight Forwarding)

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in logistics is seeking a Freight Coordinator to manage air and sea shipments at Changi Airfreight Centre. Responsibilities include coordinating cargo movement, ensuring documentation compliance, and engaging with clients to solve issues swiftly. The ideal candidate will have a diploma in Logistics or Supply Chain and a minimum of three years of freight forwarding experience, familiar with the Singapore air cargo landscape.

Qualifications

• Minimum Diploma or equivalent in Logistics, Supply Chain, or related field.
• At least 3 years of relevant experience in air/sea freight forwarding.
• Familiarity with Singapore's air cargo ecosystem is required.

Responsibilities

• Coordinate inbound and outbound freight shipments from booking to delivery.
• Prepare and verify shipping documentation ensuring compliance.
• Communicate with clients to update shipment status and resolve inquiries.

Skills

Logistics

Customer Service

Problem Solving

Education

Diploma in Logistics

Tools

Cargowise

e-Freight

Tradenet

CCN Hub

Job description

Salary Range: $2000 to $3800
Working hours: 5 days, 9am – 5:30pm
Location: Changi Airfreight Centre, Singapore

Responsibilities

1. Freight Coordination & Execution

• Coordinate inbound and outbound air/sea freight shipments from booking to final delivery.

• Liaise with airlines, ground handlers, transporters, and customs brokers to ensure timely cargo movement.

• Monitor flight schedules and resolve issues related to delays, offloads, or damages.

2. Documentation & Compliance

• Prepare and verify shipping documentation such as air waybills (AWBs), invoices, packing lists, and permits.

• Ensure compliance with Singapore Customs, CAAS (Civil Aviation Authority of Singapore), and other regulatory requirements.

• Maintain accurate records for audits and reporting.

3. Customer Service & Stakeholder Engagement

• Communicate with clients and agents to update shipment status, provide quotations, and resolve inquiries.

• Coordinate with internal departments (Sales, Finance, Warehouse) to meet service standards and customer expectations.

• Act as a point of contact for urgent or time-sensitive shipments, especially perishables or high-value cargo.

4. Operational Efficiency

• Track and trace shipments using freight systems and portals (e.g., Cargowise).

• Propose improvements to standard operating procedures to enhance speed, cost-effectiveness, and accuracy.

• Conduct regular checks to ensure cargo safety, correct labelling, and compliance with Dangerous Goods regulations if applicable.

5. Problem Resolution

• Investigate and handle exceptions such as cargo discrepancies, claims, or delays.

• Provide post-shipment support, including claims processing and corrective action reporting.

• Escalate complex issues to management with proposed solutions.

6. Team & Facility Coordination

• Work closely with warehouse and handling agents at Changi Airfreight Centre to manage loading/unloading schedules.

• Ensure cargo is stored and handled according to airline and regulatory guidelines.

• Support shift coordination and occasional weekend/after-hours operations when required.

Requirements

• Min Diploma or equivalent qualification in Logistics, Supply Chain, or related field.

• At least 3 years of relevant experience in air/sea freight forwarding, preferably in an operations or customer service role.

• Familiarity with the Singapore air cargo ecosystem, including procedures at Changi Airfreight Centre.

• Proficiency in freight systems (e.g., Cargowise, e-Freight, Tradenet, CCN Hub).

• Knowledge of IATA standards, Incoterms, and Dangerous Goods handling (DG certification is an advantage).

• Ability to prepare and interpret documents such as HAWBs, MAWBs, invoices, and permits.

Chan Kai Wen Reg R23114137
THE SUPREME HR ADVISORY PTE LTD
EA No: 14C7279