Customer Service Officers (Many Vacancies)

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the drilling sector is hiring an Outbound Call Associate in Singapore. This role involves proactive customer engagement, resolving queries, and contributing to team performance. Suitable candidates will possess excellent communication skills and relevant experience in a call center environment, with strong opportunities for professional growth.

Qualifications

• Minimum C5 for English O level required.
• Preferably with 1 to 2 years of experience in a call center environment.

Responsibilities

• Engage customers to gather information through surveys.
• Meet key performance indicators for individual and company.
• Provide quality customer service via phone and email.

Skills

Communication

Customer Service

Problem Solving

Typing Skills

Fluency in a second language

Education

Diploma / NITEC / GCE ‘O' Level or equivalent

Job description

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
  
  

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
  
  

Special Knowledge Or Skills

• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
  
  

Please submit resumes to [e-mail] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period
  
  

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.