Customer Service Officer X 4

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the recreation sector seeks candidates for multiple operational roles across Golf, Bungalow, Bowling, and Main Lobby. Responsibilities include managing bookings and customer inquiries, maintaining records, and ensuring compliance with operational procedures. Candidates should possess good interpersonal skills, with a GCE ‘N’ Level qualification and readiness to perform shift duties.

Benefits

Shuttle bus transport from MRT

Basic + AWS + Monthly laundry allowance

Shift allowances provided

Qualifications

• Minimum GCE 'N' Level qualification with 1 year of relevant experience.
• Basic computer knowledge required.
• Preparation to perform shifts and work weekends/public holidays.

Responsibilities

• Handle booking and inquiries for golf, bungalow, bowling, and main lobby.
• Perform cashier duties and ensure compliance with operational regulations.
• Manage daily operations and assist with customer service inquiries.

Skills

Interpersonal skills

Communication skills

Customer service

Education

GCE 'N' Level

Job description

Responsibilities:

Golf x 1

• Handle booking of golf slots for members and corporate members
• Perform registration and issuance of course tickets
• Keying in of golfers’ scorecards
• Answering of phone enquiries
• Tally all transactions made for the day and ensure errors are amended and accountable for by the end of the shift/day
• Ensure that ISO Quality Procedures are compiled with
• Assist the Executives on proper regulation of golf operations including competitions and activities
• Opening and closing of golf course during inclement weather
• Deliver right information to members/guests and ensure important notices are displayed on the notice board

Bungalow

• Handle telephone/walk-in enquiries regarding bungalow bookings and reservations.
• Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay.
• Ensure seamless and smooth check in/out of guests/members.
• Collect payment for bungalow rentals and facilities usage.
• Compile and tally cash collected against revenue collection report at the end of the day.
• Raise billing requests as and when required.
• Record, compile and follow-up on lost and found item.
• Generate daily check-in lists for security & housekeeping info.
• Ensure adequaten supply of stationeries for smooth daily operations.
• Submit monthly photocopier meter record.

Bowling x 1

• Handle daily operation and maintaining of facilities within Bowling Centre
• Handle Cashier Counter during operation and reconcile daily payment balance
• Maintain relationship with the Club’s Members, guests and members of public by providing good customer service
• Ensure compliance to established rules of the game during bowling league / competitions
• Update and maintain bowlers’ records & results e.g. handicaps, league results, competition results and championship results
• Assist Supervisor in checking and maintaining stock, equipment, stationery at sufficient level for daily operation
• Handle enquiries/bookings/organizing/billing for Corporate events & submit monthly report

Main Lobby x1

• Handling telephone calls, answering enquiries on the Club’s facilities and functions.
• Handling of the Club’s programmes applications and enquiries/facilities bookings.
• Cashiering duties.
• Membership services – collection of sub-fees
• Administrative duties E.g. safe-keeping and proper recording of issuance of keys and administrative tasks as assigned by the Head of Department
• Administering lost and found items.
• Recording of incoming cheques.
• Assist in tender briefing, collection and recording of tender document and tender deposit.

Requirements:

• Minimum GCE ‘N’ Level qualification with 1 year of relevant experience
• Basic computer knowledge
• Good interpersonal and communication skills
• Must be prepared to perform shift duties and work on weekends and public holidays

Additional Information:

• 5-day work week (Mon to Sun)
• Golf, Rotating Shifts: 6:30am to 3:30pm / 6:30am to 4:15pm / 8:30am to 5:30pm
• Bungalow, Rotating Shifts: 8.30am to 5.45pm / 10.45am to 8pm
• Bowling, Rotating shifts: 9:00am to 6:15pm / 10:45am to 8:00pm / 1:45pm to 11:00pm / 4:00pm to 1:15am
• Main Lobby, Working Hours: 8:00am to 5:15pm / 10:45am to 8:00pm
• Shuttle bus transport provided at Tanah Merah MRT Station (Cab service will be provided for late shift till 1:15am)
• Basic + AWS + Monthly laundry allowance
• Shift allowance provided where applicable

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: [phone]

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

People Profilers Pte Ltd (PP) is in partnership with Employment and Employability Institute Pte Ltd (e2i) to extend the support of hiring beyond e2is resources to broaden the reach of jobseekers.

e2i is the empowering network for workers and employers seeking employment and employability solutions, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PPs PDPA and e2is PDPA e2i.com.sg/pdpa