Customer Service Officer x 2 (Automotive/Alexandra)

People Profilers; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic customer service representatives to join their dynamic team. In this role, you will be the first point of contact for customers, ensuring their needs are met with professionalism and care. Responsibilities include managing customer inquiries, logging data accurately in the CRM, and scheduling appointments for car services. This position offers a competitive remuneration package and a chance to work in a fast-paced environment where your contributions will directly impact customer satisfaction. If you thrive in a customer-centric role and enjoy working under pressure, this opportunity is perfect for you.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Overtime pay

Alternate Saturday work schedule

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication skills and ability to manage customer interactions.

Responsibilities

• Greet customers and provide first point of contact for support requests.
• Log customer data and manage appointments for service centres.
• Assist in generating reports and monitor customer waiting times.

Skills

Customer Service

Communication Skills

Call Centre Support

Data Logging

Education

Minimum 2 years in Customer Service industry

Tools

CRM System

Call Logging Tool

Job description

Job Description:

Responsibilities

• Greet and meet every customer in the most friendly manner.
• Act as the first point of telephone contact for customer support requests.
• Obtain precise customer personal particulars, vehicle registration, and car ownership (raise change management form for amendment/update).
• Ensure all inbound/outbound calls, including customer compliments and complaints logged in CRM system are defined.
• Log complete and accurate data within the call logging tool (CRM) and book appointments (date/time) for all 3 service centres & ensure mobility service is offered to customers at all times.
• Provide technical call screening and assign calls to the appropriate delivery method (CSA) and payment type.
• Optimise available workshop capacities by effectively assigning work/cars to each service centre.
• Provide customers with call numbers for follow-up and set customer expectations on the next steps in the service delivery process.
• Assist in special product campaigns or promotions.
• Arrange for airport service, pickup, and delivery for customers.
• Assist in scheduling customers for professional car care services.
• To ensure daily service level achievement, monitor customers' waiting time, look out for body language, etc.
• Assist in generating daily, weekly, and monthly reports as and when required.
• Hand over vehicles to customers with basic work explanation.

Requirements

• Able to work under pressure in a fast-paced environment.
• Minimum 2 years in Customer Service industry / Call Centre support.
• Good Customer Service and Communication skills.

Basic (OT payable) +1 month AWS, 2 positions available.

• 1) 5.25 days (Alter Saturday), Monday to Friday: 7.45am - 5.15pm, Alternate Saturday: 8.00am - 11.00am.
• 2) 5 days work week (shift on schedule), 1st shift (8.00am - 5.30pm), 2nd shift (9.30am - 7.00pm).
• Job Reference: L859X46V

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.