Customer Service Officer (Woodlands) 6 Months Contract #SJN

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a temporary Customer Service Officer in Singapore. The ideal candidate will possess strong communication skills and have a customer-centric attitude, responding to inquiries via calls and emails while managing various administrative tasks. This position offers a 6-month contract with 5-day office hours. Experience in customer service is preferred. Interested candidates should apply by emailing their resume.

Qualifications

• Previous experience in customer service or a similar role is preferred.
• Ability to handle customer inquiries via phone and email.
• Availability to commit to the duration of the temporary position.

Responsibilities

• Handle inbound and outbound telephone calls in a professional manner.
• Respond to inquiries via email promptly.
• Provide information regarding appointments and issues.
• Perform general administrative tasks as assigned.
• Act as a liaison between callers and internal departments.

Skills

Strong communication skills

Customer service experience

Problem-solving skills

Organizational skills

Proficiency in Microsoft Office Suite

Education

Diploma or Degree in any Discipline

Job description

Our client is seeking temporary Customer Service Officer to join the team to handle telephone calls, emails, and some administrative tasks. The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to perform various office-related tasks. This position is ideal for someone who enjoys helping customers (callers and senders of emails) and is comfortable multitasking.

Responsibilities:

• Handle inbound and outbound telephone calls in a professional and friendly manner.

• Respond to inquiries via email promptly, ensuring all queries are resolved efficiently.

• Provide information regarding appointments or issues, addressing any concerns with empathy and clarity.

• Maintain a positive, helpful attitude in all interactions with customers.

Administrative Support:

• Perform general administrative tasks as assigned, including data entry, filing, and document management.

• Update and assist in processing requests as needed.

• Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities.

• Ensure information of customers is accurately recorded in the system.

Problem Resolution:

- Act as a liaison between callers and internal departments to resolve issues or concerns.

- Escalate unresolved issues to the appropriate department or supervisor for further assistance.

- Follow up on requests to ensure satisfaction and timely resolution.

Role is on a 6 Months Contract and based in Woodlands (Central) and operates on a 5 days office hours basis

Requirements:

• Strong communication skills, both written and verbal.

• Previous experience in customer service or a similar role is preferred.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Strong problem-solving skills with a keen attention to detail.

• Excellent organizational skills and ability to prioritize tasks.

• A positive, proactive attitude with a focus on customer satisfaction.

• Ability to work independently and as part of a team.

• Availability to commit to the duration of the temporary position.

Preferred Qualifications:

• Diploma or Degree in any Discipline

• Prefer to have experience handling customer inquiries via phone and email.

To apply, please email your resume in MS Word format to [e-mail] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599