Customer Service Officer (WEST)

STOREFRIENDLY MGMT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading self-storage solutions provider as a Customer Service Officer, ensuring top-notch service and customer satisfaction. The role involves direct interactions with customers, processing transactions, and assisting in their storage needs. Ideal candidates are friendly, proactive, and have good communication skills. A chance to grow within a dynamic team at a rapidly expanding company.

Benefits

Basic salary and fixed monthly allowances

Performance incentives and annual bonus

Career progression opportunities

Flexible branch posting

Qualifications

• At least 1 year working experience in sales/customer service is advantageous.
• Able to communicate with people from different backgrounds.
• Eager to learn and progress in the role.

Responsibilities

• Understand customer needs and recommend suitable storage solutions.
• Process rental agreements and collect payments.
• Update customer records accurately.
• Resolve customer issues on-site.

Skills

Friendly

Proactive

Solutions oriented

Patient

Understanding

Communication

Independent work

Teamwork

Eager to learn

Job description

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee, Clementi and Jurong East. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• NO SHIFT - 5.5 days week- suitable for candidates with family or study commitments.
• Basic salary, fixed monthly allowances, performance incentives and annual bonus
• Company will consider posting to most convenient branch for candidate.
• Company structure facilitates career progression and job specialisation.

The Job

• Talk to customers to understand their needs and requirements.
• Show and introduce Company's products to customers on-site.
• Help customers to select suitable storage units, service and/or merchandise.
• Process rental / renewal agreements, collect payment.
• Update customers' records promptly and accurately.
• Help customers to resolve requests or issues with their storage or on site.
• Check, report and follow-up on any maintenance issues at the branch.

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly, proactive and solutions oriented
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team
• Eager to learn and progress

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.