Customer Service Officer (V-lookup) - Up to $3200 @ Tampines - YZ11

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent HR advisory firm is seeking a Customer Service Executive to deliver top-notch support and manage orders. You will be responsible for resolving inquiries, coordinating deliveries, and collaborating with teams for optimal customer relations. Ideal candidates will have a diploma and relevant experience, with proficiency in Excel and potential familiarity with SAP.

Qualifications

• Minimum Diploma in any field.
• 2-3 years of relevant experience in order processing and delivery.
• Strong Excel skills including V-lookup and Pivot tables.

Responsibilities

• Provide customer service support via email and phone.
• Manage sales orders and arrange product delivery.
• Conduct meetings and problem-solving for customer satisfaction.

Skills

Excel skills

Sales order management

Customer relationship management

Problem solving

Education

Minimum Diploma in any field

Tools

SAP

Job description

Position: Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

Interested applicants, WA your resume to [phone] or email your resume to [e-mail].

TAN YEN ZHEN (CHEN YANZHEN) REG NO: R25138932

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279