Customer Service Officer | Up to $2600 | Changi

Singapore Jobs; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruiting agency is looking for a Customer Service Officer to work at Changi Airport. The role involves providing friendly service, managing passenger inquiries, and handling taxi bookings. Candidates should have good interpersonal skills, preferably be bilingual, and be service-oriented. This position offers a gross salary of up to $2600 on a full-time contract basis.

Benefits

Completion bonus

1-year renewable contract

Qualifications

• Prior experience as a Concierge, Receptionist, or Admin Assistant would be an advantage.
• Strong interpersonal skills, preferably bilingual.
• Service-oriented and professional in answering enquiries.
• Proficiency in relevant systems including booking applications.

Responsibilities

• Provide friendly service at GTC counters in Terminals 1, 2, and 3.
• Handle passenger enquiries and taxi bookings.
• Manage queues and assist with alternative transport options.

Skills

Interpersonal skills

Bilingual

Service-oriented attitude

Ability to handle monetary transactions

Job description

Overview

Customer Service Officer | Up to $2600 | Changi

Join to apply for the Customer Service Officer | Up to $2600 | Changi role at Singapore Jobs

Shift work between Mon to Sun: 7am to 7pm / 7pm to 7am

East | Changi Airport

1-year renewable contract & completion bonus

Gross Up to $2600

Responsibilities

• Provide friendly and efficient service at GTC counters in Terminals 1, 2, and 3.
• Handle passenger enquiries and taxi bookings.
• Share accurate details on taxi rates, vehicle types, booking rules, payment options, and waiting time.
• Manage queues and ensure smooth boarding at pick-up points.
• Assist passengers with alternative transport options (buses, MRT, normal taxis) when needed.
• Give each passenger and driver a service form with booking details, charges, and contact information.
• Collect levy payments from taxi drivers after booking confirmation.

Requirements

• Prior experience as a Concierge / Receptionist / Admin Assistant would be an advantage
• Strong interpersonal skills, preferably bilingual
• Service-oriented, able to effectively serve passengers and answer any enquiries in a professional manner
• Proficiency in operating relevant systems, including but not limited to booking applications
• Ability to handle monetary transactions accurately and responsibly, including the use of POS terminals and issuing receipts where required

To Apply

Click apply and send in your resume to [e-mail]

EA License No: 91C2918

EA Personnel No: R22105888

EA Personnel Name: Wong Zhi Cheng

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Advertising Services

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