Customer Service Officer (Tuas)

SLS Bearings (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a customer service representative to manage order processing and ensure timely delivery of goods. The ideal candidate will have at least GCE O' levels, experience in customer service, and proficiency in English and Mandarin. The role involves liaison with suppliers and maintaining customer records, requiring good organizational skills and a pleasant demeanor.

Benefits

Company transport provided

Qualifications

• At least 1 year working experience in customer service.
• Shipping knowledge on Malaysia Import and Singapore export is an added advantage.
• Pleasant personality and customer service oriented.

Responsibilities

• Handle order processing and expedite customers’ orders.
• Prepare necessary paperwork for air or sea freight arrangements.
• Maintain a good filing system of customer history.

Skills

Customer Service

Proficiency in English

Proficiency in Mandarin

Teamwork

Education

GCE O’ levels or equivalent

Tools

MS Excel

MS Word

JD Edwards

Job description

Responsibilities:

• To handle order processing and expedite customers’ orders to ensure on-time delivery of goods

• Prepares the necessary paperwork, such as delivery orders, invoices, and other documents for air or sea freight arrangements

• Liaise with internal departments to expedite the sales order

• Maintain a good filing system of customers’ history of buying from SLS

• Perform any other admin duties as assigned

Requirements:

• At least GCE “O’ levels or equivalent

• At least 1 year working experience in customer service

• Possessing shipping knowledge on Malaysia Import and Singapore export is an added advantage

• Proficiency in English and Mandarin as required to liaise with China-based supplier.

• Pleasant personality and customer service oriented

• Able to work independently as well as in a team

• Proficient in MS Excel and Word

• Knowledge on JD Edwards will be an added advantage

• Must be willing to work in Tuas (Company transport provided)