Customer Service Officer / Tour Desk Consultant

TOUR EAST SINGAPORE (1996) PTE LTD; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

A leading company in the tourism industry seeks a Tour Desk Executive to ensure exceptional service and coordination for guests. The role involves managing the Tour Desk, liaising with hotel staff, handling bookings, and reporting on sales, all while providing top-notch customer service. Successful candidates will possess strong communication skills and attention to detail, along with a diploma or equivalent experience.

Qualifications

• Diploma or equivalent qualification preferred.
• Experience in customer service or administrative roles is a plus.

Responsibilities

• Oversee Tour Desk operations and manage daily tasks.
• Engage with hotel concierges for guest relations.
• Coordinate tours and manage guest feedback.

Skills

Strong communication skills

Public Relations

Proficiency in Microsoft Office

Meticulous

Detail-oriented

Ability to multi-task

Time management skills

Knowledge of Singapore attractions

Education

Diploma or equivalent

Job description

Duties and Responsibilities:

• To cover all Tour Desk on specific rotating schedule assigned by Senior Customer Service Executive
• In charge of building rapport and relationship with hotel concierges, front desk and hotel staff
• To give guests Courtesy or service call 3 hours after flight lands and coordinate with driver as and when on duty in the office
• Double check on departure details and arrange for airport transfers when needed
• Manage tour desk on daily basis from 8am to 6pm
• To submit daily sales report to Rasa Finance to capture daily sales and monitor on guests feedback and Complaints
• Coordinate tours and liaise with transport for all pick up and drop arrangement
• Collect payment as and when necessary
• Report to Finance ones weekly to submit all cash collection & reconciliation for all Tour Desks
• Invoice all bookings of tickets on the spot and tours on the following day
• Upsell tours to guests if they do not have any pre-planned schedule
• Handle and manage complains using the company’s SOP compliance
• Submit report on every first week of the month for Tour Desk sales & other sales & claim matters
• Basic Pay + Commission

Qualifications:

• Diploma or equivalent.
• Customer service or administrative experience preferred.

Skills:

• Strong communication skills & Public Relations
• Proficiency in Microsoft Office
• Meticulous and Detail-oriented
• Ability to multi-task and work independently
• Time management skills
• Knowledge of Singapore attractions & travel industry basics is a plus.