Customer Service Officer / Tour Desk Consultant

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise de renom à Singapour recherche un professionnel pour gérer le Tour Desk, avec des responsabilités variées incluant la coordination de transferts, la gestion des plaintes et la soumission de rapports de vente. Le candidat idéal aura un diplôme, de l'expérience en service client et des compétences en communication. Des connaissances de l'industrie du voyage sont un plus.

Qualifications

• Diplôme requis ou équivalent.
• Expérience en service client ou administration préférée.

Responsibilities

• Gérer le Tour Desk de 8h à 18h.
• Coordonner les transferts et invoquer les réservations sur place.
• Rapporter les recettes et les réconciliations chaque semaine.

Skills

Strong communication skills

Public Relations

Customer service

Time management skills

Detail-oriented

Ability to multi-task

Education

Diploma or equivalent

Tools

Microsoft Office

Job description

Duties and Responsibilities:

• To cover all Tour Desk on specific rotating schedule assigned by Senior Customer Service Executive
• In charge of building rapport and relationship with hotel concierges, front desk and hotel staff
• To give guests Courtesy or service call 3 hours after flight lands and coordinate with driver as and when on duty in the office
• Double check on departure details and arrange for airport transfers when needed
• Manage tour desk on daily basis from 8am to 6pm
• To submit daily sales report to Rasa Finance to capture daily sales and monitor on guests feedback and Complaints
• Coordinate tours and liaise with transport for all pick up and drop arrangement
• Collect payment as and when necessary
• Report to Finance ones weekly to submit all cash collection & reconciliation for all Tour Desks
• Invoice all bookings of tickets on the spot and tours on the following day
• Upsell tours to guests if they do not have any pre-planned schedule
• Handle and manage complains using the company’s SOP compliance
• Submit report on every first week of the month for Tour Desk sales & other sales & claim matters
• Basic Pay + Commission

Qualifications:

• Diploma or equivalent.
• Customer service or administrative experience preferred.

Skills:

• Strong communication skills & Public Relations
• Proficiency in Microsoft Office
• Meticulous and Detail-oriented
• Ability to multi-task and work independently
• Time management skills
• Knowledge of Singapore attractions & travel industry basics is a plus.