Customer Service Officer (Toa Payoh, Choa Chu Kang, Punggol, Compassvale)

MIND STRETCHER EDUCATION; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

As a Customer Relations Associate at a leading education provider, you will enhance customer experience through effective communication and service delivery. Your role encompasses handling inquiries, maintaining records, and ensuring a positive environment for students and staff. You can expect benefits like variable bonuses, medical coverage, and structured career progression within a supportive team.

Benefits

Variable bonus

Medical, Dental & Hospitalisation benefits

Structured career & salary progression

Attractive staff discounts

Free public speaking training

Qualifications

• At least 1 year of customer service-related working experience.
• Pleasant and cheerful disposition.
• Strong customer-focused personality.

Responsibilities

• Attending to customer inquiries via various channels.
• Maintaining records of customer interactions.
• Ensuring safety and well-being of students.

Skills

Customer service

Communication skills

MS Office

Education

GCE ‘O’ Level, NITEC, Diploma, or Degree

Job description

Job Summary: As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities:

Customer Service

• Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
• Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
• Create a warm and high quality customer service experience.
• Establish rapport and build good relationships with the customers.
• Work closely with other departments to meet customer needs and enhance service quality.
• Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration

• Keep detailed and accurate records of customer interactions, transactions, and documentation.
• Process monthly fee payments into the system.
• Provide support to teachers.
• Ensure the safety and well-being of all students at the Centre.
• Ensure smooth operation at centre daily.
• Any other ad-hoc projects or assignments which might be assigned from time to time.

Requirements & Skills

• Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
• GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
• Proficient in MS Office (Word and Excel)
• At least 1 year of customer service-related working experience
• Strong customer-focused personality and mind-set
• Pleasant and cheerful disposition
• Excellent interpersonal communication skills

What you can expect as part of the Mind Stretcher family:

1) Variable bonus

2) Medical, Dental & Hospitalisation/Surgery benefits

3) Structured career & salary progression

4) Wide range of staff awards (long service, best rookie, most innovative etc)

5) Attractive staff discounts for MS programmes

6) MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)

7) Employee Health Programme (In partnership with HPB)

8) Waiver of fees for MS programmes (for MS staff serving at least 5 years)

9) Free public speaking training (Mind Stretcher Toastmasters)

10) On-the-job training & Structured Training

11) Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)

12) Monetary incentives for Teachers & Sales Staff

13) Corporate Discounts (Telcos, Computer & Peripherals, Hotel)

14) Staff/ Student Referral Incentive Scheme