Customer Service Officer (Toa Payoh, Choa Chu Kang, Punggol, Compassvale)

MIND STRETCHER EDUCATION PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading education service provider in Singapore seeks a Customer Relations Associate to enhance customer experience. Responsibilities include managing inquiries, maintaining records, and supporting a positive learning environment. Ideal candidates should have a customer-centric attitude, relevant qualifications, and at least one year of related experience. This role offers various employee benefits and opportunities for growth.

Benefits

Variable bonus

Medical, Dental & Hospitalisation benefits

Structured career & salary progression

Attractive staff discounts

On-the-job training

Qualifications

• Willing to work 4 weekdays and 1 weekend.
• At least 1 year of customer service-related experience.
• Pleasant and cheerful disposition.

Responsibilities

• Attend to customer inquiries via multiple channels.
• Maintain accurate records of customer interactions.
• Ensure safety and well-being of students at the Centre.

Skills

Customer-focused personality

Excellent interpersonal communication

Proficiency in MS Office

Education

GCE 'O' Level, NITEC Certificate, Diploma, or Degree

Job description

Job Summary: As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities:

Customer Service

• Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
• Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
• Create a warm and high quality customer service experience.
• Establish rapport and build good relationships with the customers.
• Work closely with other departments to meet customer needs and enhance service quality.
• Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration

• Keep detailed and accurate records of customer interactions, transactions, and documentation.
• Process monthly fee payments into the system.
• Provide support to teachers.
• Ensure the safety and well-being of all students at the Centre.
• Ensure smooth operation at centre daily.
• Any other ad-hoc projects or assignments which might be assigned from time to time.

Requirements & Skills

• Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
• GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
• Proficient in MS Office (Word and Excel)
• At least 1 year of customer service-related working experience
• Strong customer-focused personality and mind-set
• Pleasant and cheerful disposition
• Excellent interpersonal communication skills

What you can expect as part of the Mind Stretcher family:

1) Variable bonus

2) Medical, Dental & Hospitalisation/Surgery benefits

3) Structured career & salary progression

4) Wide range of staff awards (long service, best rookie, most innovative etc)

5) Attractive staff discounts for MS programmes

6) MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)

7) Employee Health Programme (In partnership with HPB)

8) Waiver of fees for MS programmes (for MS staff serving at least 5 years)

9) Free public speaking training (Mind Stretcher Toastmasters)

10) On-the-job training & Structured Training

11) Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)

12) Monetary incentives for Teachers & Sales Staff

13) Corporate Discounts (Telcos, Computer & Peripherals, Hotel)

14) Staff/ Student Referral Incentive Scheme