Customer Service Officer (The Woodleigh Mall)

Straits Retail Property Management Services Pte Ltd (Property Manager of Singapore Malls under PARAG; Singapore; On-site; SGD 25,000 - 45,000; Full time

Job summary

Join a dynamic team at a leading property management firm as a Customer Service member. This role involves managing daily operations, ensuring high service standards, and engaging with shoppers to enhance their experience. Ideal candidates will possess strong leadership and interpersonal skills, coupled with a customer-oriented mindset. Embrace the opportunity to work in a vibrant environment where your contributions will make a significant impact on customer satisfaction. If you are ready to take on challenges and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• Minimum GCE 'O' Level required.
• 2 years of experience in customer service preferred.

Responsibilities

• Manage day-to-day operations at the service counter.
• Attend to shoppers' enquiries and customer service needs.

Skills

Customer Service

Leadership

Interpersonal Skills

Communication Skills

Computer Literacy

Education

GCE 'O' Level

Job description

The Woodleigh Mall team is looking for suitably qualified individuals to join us as Customer Service member.

Responsibilities

• Manage day to day operations in the service counter

• Maintain a high level of staff’s service standards

• Manage the schedule/manpower with the Executives

• Attend to shoppers enquiries and all aspects of customer service

• Perform centre promotions related activities such as gifts redemptions etc

Requirements

• Minimum GCE ‘O’ Level

• 2 years of experience in shopping mall or hotel concierge service is preferred

• Computer literate

• Possess good leadership qualities and interpersonal skills

• Customer oriented with good communication & interpersonal skills

• Able to work on shifts, weekends & Public Holidays