Customer Service Officer (The Clementi Mall)

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the drilling sector is seeking a Customer Service member to manage service counter operations. The role involves ensuring high service standards, handling customer inquiries, and scheduling manpower. Candidates should possess a minimum GCE 'O' Level and have at least 2 years of experience in a related field.

Qualifications

• Minimum GCE ‘O’ Level.
• 2 years of experience in shopping mall or hotel concierge service preferred.
• Able to work on shifts, weekends & Public Holidays.

Responsibilities

• Manage day to day operations in the service counter.
• Attend to shoppers enquiries and all aspects of customer service.
• Perform centre promotions related activities such as gifts redemptions.

Skills

Leadership qualities

Interpersonal skills

Customer oriented

Communication skills

Education

GCE 'O' Level

Tools

Computer literate

Job description

We are looking for suitably qualified individuals to join us as Customer Service member.

Responsibilities

• Manage day to day operations in the service counter
• Maintain a high level of staff’s service standards
• Manage the schedule/manpower with the Executives
• Attend to shoppers enquiries and all aspects of customer service
• Perform centre promotions related activities such as gifts redemptions etc

Requirements

• Minimum GCE ‘O’ Level
• 2 years of experience in shopping mall or hotel concierge service is preferred
• Computer literate
• Possess good leadership qualities and interpersonal skills
• Customer oriented with good communication & interpersonal skills
• Able to work on shifts, weekends & Public Holidays
• Singaporeans only