Customer Service Officer @ Tampines

Frasers Property Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading property management firm in Singapore seeks a Customer Service Officer to deliver excellent service to customers. Responsibilities include assisting with mall promotions, addressing customer inquiries, and supporting management. The ideal candidate has retail experience, strong communication skills, and the ability to work flexible hours, including weekends.

Qualifications

• Prior Customer Service Officer experience in retail mall preferred.
• Able to work 6 days work week and shifts, including weekends.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Assist in execution of shopping mall’s promotion programs.
• Handle all customers’ enquiries and assist as needed.
• Ensure proper redemption process during campaign periods.
• Provide administrative support to the Management Office.

Skills

Customer service oriented

Good communication skills

Positive attitude

Job description

Job Description

• Provide excellent customer service to internal and external customers

• Assist in the execution of shopping mall’s promotion and redemption programmes

• Handle all customers’ enquiries and provide assistance

• Ensure that the redemption process during the advertising and promotion campaign period is carried out properly

• Provide administrative support to the Management Office whenever necessary

Key Requirements

• Customer centric personality and positive attitude

• Prior Customer Service Officer experience in retail mall will be highly preferred

• Good communication skills

• Able to work 6 days work week, retail hours and shift work

• Able to work on weekends and PH