Customer Service Officer - Singapore Airlines Service Centre at ION Orchard

Singapore Airlines; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Singapore Airlines is seeking a Customer Service Representative to join its Sales & Marketing Division. The successful candidate will provide frontline services at their ION Orchard Service Centre, handling customer inquiries, ticketing services, and administrative tasks. The role requires a team player with good communication skills and a minimum NITEC qualification. Experience in the airline or travel industry is advantageous.

Qualifications

• Minimum of NITEC/Higher NITEC or equivalent.
• Work experience in airline/travel industry or customer services is an advantage.
• Good communication skills.

Responsibilities

• Attend to walk-in customers and perform frontline services.
• Provide reservations and ticketing services.
• Assist in backroom administrative functions.

Skills

Customer service attributes

Verbal communication skills

Written communication skills

Ability to handle work stress

Team player

Quick learner

Education

NITEC/Higher NITEC or equivalent

Tools

Microsoft Office

Job description

The successful candidate will be part of SIA's Sales & Marketing Division.

Key Responsibilities include:

• Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include:
  • Attending to general enquiries
  • Providing reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds)
  • Handling membership related transactions
• Assist in backroom administrative functions and other ad-hoc duties if necessary
• He/She will be rostered for shifts within the daily operating hours of 9am to 6:30pm, including weekends and public holidays, on a rotational basis
  

Requirements

• Minimum of NITEC/Higher NITEC or equivalent
• Work experience in the airline/travel industry or customer services, with knowledge of airline tariffs and ticketing will be an added advantage.
• Working knowledge in Microsoft Office
• Possess good verbal and written communication skills and customer service attributes
• A team player and a quick learner
• Able to adapt quickly in response to changes and have the ability to handle work stress
• Training in essential customer service, transactional skills and systems will be provided

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified