Customer Service Officer (Semicon Equipment/Client Account Managing/5 days) JF32

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a customer support representative to manage corporate clients' orders and inquiries. The role involves ensuring effective communication with customers, timely order updates, and collaboration with internal teams to resolve issues. Candidates with prior customer support or order management experience are encouraged to apply.

Qualifications

• Proven experience in customer support or order management.
• Strong communication and interpersonal skills.
• Ability to coordinate with various departments.

Responsibilities

• Provide good customer support to corporate customers.
• Coordinate and liaise with customers and internal departments.
• Maintain accurate customer order and documentation records.

Job description

Responsibilities:

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests

• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation

• Prepare and submit quotations to customers promptly

• Prepare and submit documents required by customers in their respective management systems

• Proactively update customers on their order status and shipment schedules

• Maintain accurate and updated records of spare parts price lists for customers

• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments

• Prepare and submit documentation to assist customers with custom queries

• Work closely with internal teams to manage customers’ issues & solution implementation

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Jun Ping

EA Personnel Reg No: R25128522