Customer Service Officer/ Sales Support Officer

Talent Trader Group Pte Ltd; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual for a Customer Service and Sales Support role. In this dynamic position, you will manage inquiries, assist with sales processes, and collaborate with internal teams to ensure customer satisfaction. Your expertise in Microsoft Excel and SAP will be crucial as you handle sales orders and generate reports. Join a team that values your contributions and offers opportunities for growth in a supportive environment. If you have a passion for customer service and sales, this is the perfect opportunity for you!

Qualifications

• 2 years of experience in a Customer Service or Sales Support role.
• Proficient in Microsoft Excel, including VLookup and Pivot Table.

Responsibilities

• Handle inquiries related to products via telephone and email.
• Manage sales quotations, orders, and delivery orders for accuracy.
• Generate and compile sales reports for the Sales Manager.

Skills

Customer Service

Sales Support

Microsoft Excel

SAP System

Tools

Microsoft Excel

SAP

Job description

Responsibilities:

• Handle telephone and email inquiries related to the full range of products.

• Conduct basic desk research to support business development initiatives and assist in compiling and distributing relevant industry and product information.

• Manage the processing of sales quotations, sales orders, and delivery orders to ensure timely and accurate execution.

• Review relevant contracts, including sales agreements, blanket orders, and customer purchase orders.

• Coordinate with freight forwarders for both incoming and outgoing shipments.

• Assist walk-in customers with inquiries and product needs.

• Follow up on the status of sales quotations and orders to ensure smooth progression.

• Collaborate with the internal operations team to align manufacturing and delivery schedules.

• Address customer complaints and provide after-sales support as needed.

• Organize and maintain office records and filing systems.

• Support the Finance department by following up on outstanding customer payments.

• Generate and compile sales reports for submission to the Sales Manager.

• Perform other ad hoc duties as required by the Head of Department, in line with job responsibilities and evolving business needs.

Requirements:

• With 2 years of experience in a Customer Service or Sales Support role.

• Proficient in using Microsoft Excel, VLookup and Pivot Table.

• Proficient in using SAP system.

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [e-mail]

EA License No.: 13C6305

Registration No.: R23117856

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